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RAS Troubleshooting

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by chris Nov 29, 2000 last reply Jan 2, 2001

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My users are receiving an error msg when dialing in (Error 650). I have recently installed a new modem (on the HCL) reconfigured RAS and installed SVC pack 6a. I have already tried reinstalling RAS and then re-applying the svc pack. I'm still stuck. After reviewing Tech-Net I find that none of those solutions apply. Any suggestions?

9 replies

by dc1 Nov 29, 2000

Are you using the most current modem driver or a driver that NT supplies? Make sure you don't have any filters setup that would prohibit connectivity.

by chris Jan 2, 2001

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by kth11 Nov 29, 2000

I looked on support.microsoft.com'ssite and came up with this url.http://support.microsoft.com/support/kb/articles/Q192/4/20.ASP
Hope it helps you.

by chris Jan 2, 2001

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by timothy b. greve Nov 30, 2000

In Control Panel check your dial up netwirking properties. Be sure that you have set up TCP/IP and PPP.

by chris Jan 2, 2001

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by timothy b. greve Nov 30, 2000

In Control Panel check your dial up netwirking properties. Be sure that you have set up TCP/IP and PPP.

by chris Jan 2, 2001

Poster rated this answer

by chris Jan 2, 2001

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9 replies

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