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rccheck drivers

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by 28

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I support a network including 35 PCs and recently installed backup software on each PC. The backup software includes an option to support users remotely. When I attempt to support users remotely, many PCs cannot do it and state the problem is about "rccheck drivers."

2 replies

by raffi_

We will need a little more info than that in order to help, 28.

What is the Backup Software package called?
What is the Client OS?
What is the LAN OS?
Any other symptoms?

Regards
Raffi_

by shanghai sam

The backup software is Connected TLM and the Client and LAN OS are Windows 2000. (I even called Connected tech support who had never heard of this!)

Remote assist works sometimes and other times it does not. I suspect it may have something to do with the method of connection due to the fact that when I test it in the office it always works; The rccheck drivers problem happens with people while at home or in another office. However, it has worked like a charm before at home for a couple of employees, so I am baffled.

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