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relay denied

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5 replies

by seadogs

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We are getting the following message:
Your message did not reach some or all of the intended recipients.

Subject: This is a test
Sent: 7/17/2001 5:18 PM

The following recipient(s) could not be reached:

support@smartplot.com on 7/17/2001 5:20 PM
The recipient name is not recognized (blah blah blah)
550 5.7.1 ... Relaying denied

We have sent messages to this support email address which we got on the web several times from different addresses, all with the same error. Can anyone tell me how to fix this problem if it is indeed on our end?

5 replies

by gmscne

Mary,

Since you got this error from different addresses, the email at smartplot.com must have had an intermittent problem. Maybe it was a glitch or perhaps they were doing some maintenance at the time. I wouldn't say the problem was at your end. An email I sent there seems to have gone through ok.

by ann777

The 550 error is a mail relay error. It is from a server in the loop that is trying to relay mail to the "smartplot.com" server. It is the "smartplot.com" server that is rejecting mail relays (which incidentally all servers should reject relays -- and more and more will in order to plug up security holes). You'll have to contact them via telephone or another method.

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