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replying to forwarded e-mail

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by mwogaman

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two questions:
first, how do i find out which service pack i am currently running on exchange 5.5?

second, i have a custom recipient (user@home.com)set up outside our office (user@office.com)and can send his user@office address an e-mail and it does get tohis user@home account; however, when he replies, the e-mail lists his user@home account. how do i get it to display his user@office address instead? we are trying to avoid his home account being plastered all over our business contacts.thanks.

7 replies

by fhardwick

You can see the service pack level of you server(s) in the Exchange Admin. Go to Site Name, configuration, servers in the left hand pane, and the server with their rev level in the right pane. The other issue is resolved by clicking on the EMAIL ADDRESSES tab on the users properties page. Click on the "office" address, and then click the button at the bottom labeled "Set as reply address". This will make sure that this is the address that gets used when someone replies to him.

Good luck.

by mwogaman

in response to your first recommendation - i asked how i find out which service packs i am currently running, in this particular case, for exchange 5.5. my results were displayed as "Version 5.5 Build 1960.7". does that mean i am not running any service packs?

in response to your 2nd recommendation, perhaps i need to be more clear. i have the user set up as client with a mailbox in-house (office) as well as a custom recipient (home). when i go to his office account, it displays his officeaddress on both the general and e-mail addresses tabs. when i go to his cust recip account, it displays his home account on both tabs. in neither account can i enter the other address - it tells me that the address is already in use and more importantly, the "set as reply address" option is grayed out (inaccessible). so...any other ideas?

by fhardwick

Service packs would display like this:
Version 5.5 (Build 2653.23 Service Pack 4).

Any more notes on the CR thing?

by mwogaman

yes, see my previous two comments. any ideas? the test e-mail i sent to his office address went tohis homeaddress...but he replied and his home address was displayed instead of his office. my previous tech support searches lead me to believe i need to install the service pack 4; however, i did not see within the service pack contents a fix for this problem. then i need to know, do i want the intel or the alpha version?

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