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Right Click Explorer Crash Solved

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3 replies

by pricetech 2 views

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I thought I'd start this thread in hopes it might help someone in a situation similar to mine. I found no help on this issue and had to resort to contacting MS support for help.

The Issue:
After installing Service Pack 2 for XP, right clicking on any of the desktop icons results in explorer.exe crashing, followed by Dr Watson crashing.

The Platform:
Biostar motherboard with integrated video, sound, nic, modem and AMD Athlon XP processor.
Plenty of RAM and Hard Drive space (512mb and 40gb)

Environment:
Fresh install of XP Pro. No other software installed.

Solution:
Install Service Pack 2 in Safe Mode.

Conclusion:
Windows File Protection seems to be blocking the update of certain files. Why it occurs only on certain systems is a mystery, but both the customer machine I have in the shop and a friend's computer (Intel Mobo with Celeron processor) exhibit the exact same symptoms.

Disclaimer:
This was performed on a clean system with a fresh install of XP Pro. There are quite a few known issues with SP2, so this may not apply to your particular situation.

Hope this helps nonetheless.

Joebewan

3 replies

by thtrht

Hi Joebewan,

this isn't neccesary,

Copy the following into a notepad file and save it as 'remove.reg' and run it - this will fix your crash problem

REGEDIT4

[-HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\EncodeDivXExt]

it will remove the 'encode using dr. divx' option from the right click menu, which remedies the right click = explorer crash problem.

by anthonyabrami

Thank you very much thtrht@gfgsf.com for your posted solution to this problem.

I struck it after installing 13 critical updates for WinXP SP1 recently (two days ago) and I'm glad I didn't have to systematically go undeleting every application that creates a right click option (eg: WinRAR, WinAMP, DivX).

Cheers,
Ant

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