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Send To mail recipient does not work

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11 replies

by fitz

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Help,
I have a client that uses outlook 98, and ie5, when he selects FILE,SEND,PAGE BY EMAIL, he gets an error "The operation failed due to network or other communication problems. Check your connections and try again." He is hooked to a exchange server directly through a lan. I reinstalled outlook and IE to no avail, he can get and send e-mail normally, all other lan users can use this function NO PROBLEM. The "SEND TO" mail recipients, left click also generates the same error, making me believe that the problem is in outlook. Please help.

Thanks
Tom

11 replies

by dheupel

I wish you had mentioned what operating system is involved. I can offer you this...

There is probably a problem with the MAPI components on his system. Remove and resinstall the Windows Exchange Client (not Outlook, but the Exchange client in Add Remove programs, Windows setup). Windows 95 referred to this as the Inbox. That should fix the problem.

You might also be able to solve the problem by applying the Windows Messaging Update to the computer in question.

by fitz

Sorry, its w98se... there is no remove program for exchange client or inbox.

by doubledown

If you can send the attachment as a file DIRECTLY from Outlook, (i.e. save the page to the desktop, open outlook and attach the .html doc, not File/Send/Page) then you know that the problem isn't Outlook.
I recently had this problem, and it turned out to be Word....Remove and Reinstall took care of it.

by melodyj

Hello,

Make sure that Microsoft Outlook is the default e-mail editor in IE.

Regards,
Melody

by dheupel

Hi. Just to make sure you didn't understand what I was referring to - from Add|Remove Programs, select the Windows Setup tab, and look in there fore Exchange Client, or Windows Messaging. Remove that component and reinstall.

If it still isn't there, you can find the Windows Messaging Update from Microsoft's Web site. I would remove Outlook (back up the user's data first), install the Messaging Update, then reinstall Outlook and recreate the user's profile.

Good luck.

by chiss

If you are using roaming profiles, get the user to try other PC if still the same problem, delete roaming profile and them genarate a new one also clean the ones on the PC as this cures a multible faults with ie and outlook.

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