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shutdown problem

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by brijesh_nam Dec 22, 2000 last reply Jan 31, 2001

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Using win9x, only the screen to wait is appearing, it just hangs after that, even the reset is not working, you have to off the power. There is no screen containing, it is safe to shutdown the computer, somesays it is problem with some file called logoff.sys. Can anyone tell me what to do.

19 replies

by quahsays Dec 22, 2000

there are a couple of other possible causes:

1. too many .pwl files, either delete all of them or leave behind one that you know.
2. clear the Internet Cache in IE and/or Netscape
3. you might even want to consider clearing the IE history or recent list...

When I did this 2, the "Safe to Shutdown..." screen appears.

by brijesh_nam Jan 31, 2001

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by its a secret Dec 23, 2000

1.It could be a power management issue set all features to never.
2.In win 98 try disabling fast shutdown.(run msconfig go to advance and check mark it)
3.In win 98 se there are several patches and detailed instuctions at microsoft.
4.It could be an app running in the back ground. Disable them one by one till you see which is the culprit.
win9x is not specific.
there are different answers for each version. these are some generic answers.

by brijesh_nam Jan 31, 2001

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by tbradley Dec 23, 2000

Welcome to the club. There have been countless articles written about win98 shutdown, and microsoft has posted so many fixes, they're starting to duplicate themselves.

Some things that I've tried successfully, depends on the workstation

1. Disable aggressive virus scan file checks
2. If connected to a network, disconnect before shutdown
3. Put your video resolution down to 64K colors instead of true color
4. disable the windows "shutdown" sound
5. Turn off all power management
6. In msconfig, turn off scanregistry, shutdown, fix the registry, then re-enable.

this is just the tip of the iceberg.

by brijesh_nam Jan 31, 2001

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by chris Dec 23, 2000

Go to msconfig and disable Startup, Win.ini, Sys.ini, config.sys, and autoexec.bat.

See if it shuts down normally. If so, re-enable everything except the startup items in msconfig, since they're most likely the problem. If it still shuts down okay, re-enable the startup group items one by until you find the culprit.

If it still hangs on shutdown with everything disabled in msconfig, try starting in safe mode and see if it shuts down normally. If so set the video driver to a standard vga driver, restart in normal mode and see if it shuts down okay. If so, follow up with an updated video driver.

If it still won't shut down, pull the network card and any other unnecessary cards out and retry. From a time perspective at this point it's probably best to reinstall Windows.

by brijesh_nam Jan 31, 2001

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by djokk Dec 23, 2000

Disable the windows shutdown sound.....(set it to none) This usually takes care of the problem.

by brijesh_nam Jan 31, 2001

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by geroxx Dec 24, 2000

You do not supply too much information. It would be nice to know what Motherboard/processor/processor speed/Window version you are currently running. Saying you are using Win9x does not always offer the best answer. There are issues that occure with Win98 that don't occure with Win98SE or Win95.

What Motherboard do you have? If it is an ASUS CUSL2. There has been issues with SoundBlaster 16 Emulation. It happens in Win98SE and WinME.

The fix for this is to go into the Device Manager and disable the SoundBlaster 16 emulation. I guess that ASUS is trying to get a new bios out to fix it.

Gary

by brijesh_nam Jan 31, 2001

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by slim_jim_tx Dec 25, 2000

This is a known problem with windows98. There is a fix from Microsoft, go to http://search.support.microsoft.com/ and do a search for Q260067 and it will have a fix you can download to solve this problem.