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Shutdown, Restart

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19 replies

by rvan

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Here is my problem. I recently went to a friends house and showed me that there computer will not shutdown nor will it resart using the Shutdown button. I starts shuting down the computer but then it just goes back to normal. I tried using File Checker and Scan Disk to look for missing or altered files and it found nothing. Scan Disk does not work I think because they have not defraged there computer sense they bought it 1 year ago. That's another issue.

19 replies

by shmaltz

I whould reinstall windows (man, do I love saying that to others, I hate to do it myself, but if you use Windows 98 you have to do it, its like doing an oil change, if you hate to do it like me, then do what I did, installed WIN2K works fine, of course since its 2K I made sure no one except for myself can install any programs or hardware that way I KNOW whats wrong).

by toltec58

Hi,

Boot to safe mode and run scandisk and defrag. Then setup task scheduler to run scandisk and defrag weekly.

If that dosen't work I would save all the important files to disk and fdisk, reformat and re-install OS. I'm assuming it's win98. Set up task scheduler to scandisk and defrag weekly.

T58

by dmiles

Run your virus scan to check harddrive for viruses,use the system start up disk in floppy drive and run CHKDSK in DOS mode
If files are corrupt you can use the system file checker in WIN98 tools.
You may also want to check the video drivers.

by liaor

Check your Rundll32.exe to make sure it is intact.

Next, create a shortcut that runs...

Rundll32.exe user.exe,exitwindows

(I think that is the command)

and see if the computer shuts down.

If not, your Rundll32.exe or user.exe may be messed up.

by grujic

If you use Win98 Second edition try to install Microsoft shutdown patch or if you use simple Win98 then install Service Pack 1

by dcosgrove

You can also shut down proccesses with ctrl+alt+del to see if an application is causing it to wake back up. If you find the culprit, run msconfig and try to find which process in start up is launching that file. Then just un check it.

by pdpjp

I ran into this problem two years ago. An exe was placed in the startup section of MSCONFIG (I can't remember exactly what the exe was named)that causes the problem.
The best way to see if it is something in the startup is to run MSCONFIG, on thefirst page, uncheck the box for the startup page. Power down the machine and boot up. After bootup, try and power down the machine by the start button, if it works, then systematically enble everything in the startup menu one at a time till you find the culprit.

by jason

It sounds like to me that you have a program that is running that is causing it not to shut down. Try hiting alt+ctrl+delete and end task on all programs that are running except systray and explorer. Note: you will have to hit alt+ctrl+delete to shut down each program one at a time. After everything is shutdown except "systray and explorer", try shutting the computer down.

-Jason

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