Small team on-call rotation - TechRepublic
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November 7, 2005 at 09:59 AM
dv370

Small team on-call rotation

by dv370 . Updated 20 years, 7 months ago

Until now, I have been used to managing a mid size team (12-18 associates). Presently, I manage a team of 3. I am not a hands on technical manager but more of an administrative manager, which upper management wants me to be. I am putting processes into place to insure coverage and support during off hours and feel that I may be bringing my larger team aspect into play more than I should. I have structured an oncall rotation where there is a primary person each week. Each associate is oncall every 3 weeks obviously. I am requiring them to work together if any schedule juggling needs to occur due to scheduled days off and only involve me in updates to the master calendar. I am offering them mileage reimbursement, if applicable, but am not offering additional compensation, at this time. I want to see how this works out and then decide if it’s necessary given the volume of time required for this task. Any other suggestions? Thanks in advance.

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