Windows Forum

Ask something
Discussion Locked

Start up problems

0 helpful
3 replies

by hoogland

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Hi

I am having a problem with a computer. When I turn it on and start in Normal mode, the XP logo shows and the screen goes black. You can see the mouse only. When I boot into safe mode, you can see safe mode in all 4 corners, the build number and the mouse, but nothing else.

Is there a way of getting the desktop to appear. Any suggestions would of help.

Thanks

3 replies

by p.j.hutchison

Try pressing Ctrl+Alt+Del, then select Task Manager and click New Task and enter Explorer.exe to force desktop to appear.

by roadhouse blues

try Last known good configuration ....
if that doesn't work then you could try a repair of XP ..
i had a client who had a similar problem after she did a system restore which locked up.That ended up in a Format Reinstall.

by otl

Ran into this, repair installation should work if you have an XP disk (your version). Seems the problem was caused by a virus or worm (so many on the PC at least 11). Repairing the installation was not an option, wonderful no software PC.

So new installation and immediately downloading anti-virus/Spybot/Adaware, got it to booting again.

Still wondering why Norton did not catch these trojans or worms, it was up-to-date. Only answer is 1 very bad web site !

This discussion is closed to new replies.