I work for an ecommerce company doing customer support (telephone and email) for a small line of services. I answer basic questions, assist with getting accounts set up, pass bugs onto programmers, ect. The company’s support team is small (about 5 people) and we all work from home. We are in Canada, and the company is in Poland. (this is not one of your standard work-from-home positions, I actually needed an interview and it didn’t cost me money or anything). I’ve had the job over a year and a half.
Just after I’d been here a year (when I was due for my raise) they piled a bunch of strange work on me. When I asked if I would receive more money they told me it came with the raise. It seemed strange, but I didn’t think much of it.
Now they have started adding strange duties such as telemarketing. This was something I’d specifically asked about when I started this job. I despise those types of duties. I brought up my concerns and was basically told ‘too bad for you’. My solution so far has been to do the work ‘very well’. When I get my list of calls to make for the day I do them back to back to get them over with. The end result is that our customers can’t get through to me for tech support.
I’m a trained network admin/pc tech. I find this to be unsulting, especially since I was told my duties would never include telemarketing. Changing jobs is not an option. I have a vacation planned in a couple months(unpaid, might I add) and have no savings. There is also the issue of no jobs in this area. I’m not making a lot of money, but I really need it right now.
Does anyone have any suggestions to help me?