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Support quality

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by chayes

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Just acquired HP Officejet K60xi (multifuntion) for Tucson AZ office. Installing on machine running Win2K pro.
Problems with machine not seeing the printer. Called HP support and went throught the standard battery of config questions, ie, "yes I have service pack 2, yes I'm using a 1284 cable etc..."
After 45 mins with this kid on the phone, he tells me "Gee dude, I guess you'll just have to wait till Microsoft releases service pack 3"!!!!! UNBELIEVABLE!!! Problem ended up being Hewlitt Packard shipping software that is KNOWN BY THEM not to work with Win2K.
It took 2 more hours on the phone for them to say, "oh, guess you'll have to wait 10 working days for us to ship you the right software, as we won't post it on our web".

If you are also tired of this kind of "support" from companys we pay good money to, make your opinions known!!!

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by admin

is all too common. Evidently it is more cost effective, however, and those who provide great free tech support usually don't get their products purchased on the front end.

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