Windows Forum

Ask something
Discussion Locked

Symantec AntiVirus Fatal Exception Error

0 helpful
14 replies

by zekehlm

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I recently put a clean install of Windows 98SE on a computer here at work. I installed Symantec AntiVirus (Corporate Edition) 8.0 and everything went fine until i checked "Realtime Protection" and it blue screened with Fatal Exception Error 06.

I searched all over for this problem and it says to uninstall the antivirus and then reinstall. That did not work. I have formated and 4 times and every install this happens.

Any ideas?

14 replies

by sgt_shultz

well, i searched all over also and never saw uninstall and reinstall suggested anywhere...
temporarily disable autoexec.bat and try.
i would've stopped trying after first format (tease)
will it let you enable it in safe mode?
post the entire error?
try another computer?

by zekehlm

It once worked on this computer but i wanted to repartition the HD. That is what is strange.

I disabled the autoexec.bat and nothing.

by zekehlm

I thought for sure i saw uninstall somewhere...

It did suggest on microsoft.com to edit autoexec.bat but the file is empty. http://support.microsoft.com/?kbid=190123

The error is just A fatal exception 06 has occurred at :
wherever its being occured at...

it just seems to be only this computer.
hmmm...

safemode lets me install it but it didn't load it on startup so i never checked if i could use it there.

by cglrcng9

Uninstall the AV, run RNAV.exe (both can be found on the Symantec site), then run SYMCLN.exe, restart, then after a restart install the AV again....NAV doesn't always uninstall cleanly. I believe there is another tool like RNAV for the corp. edition, but I have used the RNAV and just done a run through each yr. edition then run SYMCLN and it usually cleans up correctly (I also usually delete the Symantec folder that stores the AV files afterwards in C:\Program Files) after running both just to be sure).

by cg it

hummm how are you installing the Symantec Corporate Edition client antivirus software? deployed via the server? or from the CD itself?

I run Symantec Corporate Antivirus 8.0 and have the client program on a W9X and a ME [have only 2 left of those flavors] and don't have any problems at all which is why I ask how your installing the client program.

by cg it

the client antivirus software relies upon the primary antivirus server you've designated as the primary group. If it can't find a server the gold shield in the sys tray will have a red circle with a red slash through it. If there's no server around and you try to enable real time protection by clicking on the gold shield to get rid of the red circle with slash you might get a BSD. Had that happen once on the Windows ME [laptop] computer that wasn't connected to the LAN. clicked that in the sys tray just to see what would happen.

by edsdave

Try upgrading your INTERNET EXPLORER to 6 and then reinstall NAV. Ran into the same and this fixed it for me.

by zekehlm

Thought this would do it at first, looked promising. Went through all the updates and still nothing...

by zekehlm

I reformated the hard drive again, this time i didn't partition it in two, i just left it one partition. All installed well after that.

i still don't know why. it works just can't partition it how i wanted to.

by cglrcng9

You either installed it managed, or you didn't clean up 1 of the paritions properly as I have a 120GB drive here w/ 12 partitions and multiple OS's installed (6 to be exact and a backup partition for each), NAV is installed on every partition I have an active OS installed on so no matter what OS I boot into I have control, even though NAV reaches and checks (scans) the entire drive from any OS I run it from (I'd guess I really need only install it once but....I like control).

Though I do need to update using live update occasionally in each OS...So the actual drive partitioning isn't the problem. Glad you have it fixed.

This discussion is closed to new replies.