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System not recognising Network adapters

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6 replies

by jdclyde

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Working on an "e-machine" running Windows XP with SP2 installed. The system is a T2642.

The system does not recognise the network adapter. In the Device Manager it shows up as "Unknown" at the type of device and Realtech rtl8139/810x Family PCI Fast Ethernet NIC with the yellow exclamation.

I loaded a current Antivirus (symantec corporate vr 10) and found many viruses and malware.

Removed the NIC and rebooted, finds the device, wants to reboot and then goes to the same thing.

It has an on-board NIC, but I have also tried two other Nic's and get the exact same result.

I have also used different PCI slots as well.

same results.

Is this going to take a reinstall of XP? Will it let me "upgrade" or "repair" without losing current content? Not my system of I would have just done a clean wipe.

Thanks!

6 replies

by pierrejamme

What does your "Device manager" show? any yellow question marks?
This sounds like your PCI controller needs to be re-installed. (Intel or Via chipset).
You might also try your motherboard supplier for a new BIOS update and/or chipset. (Sometimes the chipset comes with the onboard video drivers.)
If you had virses in XP Home you probably have problems with access rights also, so yes you will need to format and re-install XP.
good luck,
peter

by jdclyde

As stated in the original post, instead of Network Adapters, it shows as Unknown as the type of divice, and there is the yellow exclamation point on the realtech nic.

by normh3

I would try www.emachines.com. Go to the support page and type in the product number. You should be able to find all the current drivers needed for the PC in question.

-Norm

by jdclyde

I went to the site before asking for help, but thanks for the help anyways. I know that I did not list that as something I have done and too many people amazingly don't try that.

Have reinstalled the chipset,LAN,Video drivers but nothing has changed.

Removed,rebooted and reinstalled. No luck.
Updated drivers. No luck.

by jdclyde

Was recommended to run winsock.fix utility.

This got the system back up and going.

Thanks to everyone who tried to help.

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