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Terminal server printer redirection

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by epait

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Hi,

I am running a network with Windows 2000 SP6 for a CPA office. My client laptops all have XP Pro SP1 which my auditors use in the field. The auditors connect to the Internet via broadband and then go through the VPN client on their laptop Sonicwall to access a terminal session via RDP. I sometimes have 3 auditors at one location. One person will connect a Cannon bubble jet to their LPT1 port and then should be able to see a session on their terminal server session for the cannon printer. Thus to allow them to print locally from the term server. I found this works on some laptops and for some printers and not others. I have made sure the drivers are on my term server for any remote printers. Does anyone know where I can find some good documentation on troubleshooting this issue. I also have a home user I am trying to get access to a USB connected HP all in one printer. Not having any success. I read about a product called uniprint...allows you to print to any remote printer with ouot loaded the drivers on the server. Any help would be appreciated.

thanks,
Rob

8 replies

by yogi7

Windows 2000 SP6? Do you mean NT4 SP6? Sorry if I am wrong but I thought the latest service pack on win2k was service pack 4. If your service pack on the operating system is 6 - then perhaps you are running NT4. If so NT4 does not have native support for USB devices, you would have to find a third party solution. with the other printers that aren't working, in a general way -- ensuring you have the right drivers (for the right operating system) and pointing the printers based on ip connection address should work. but your comment Service Pack 6 on windows 2000 confuses me. for whatever its worth hope that will help

by mmentele

There are many issues I have run into with this type of problem. Firstly, make sure clients have file and print sharing enabled. Secondly, in the rdp settings need to share printers. Third, make sure the users are not using the same username and password, like for example; you may have setup an account(s) like tsuesr01 and provided several folks with this username and password for rdp as a means of controlling access. If this is done however the session(s) will have set the first instance of this user logon to have a default printer of the first sessions printer. The other users' providing these credentials will also have the first users' printer set as default and be unable to print to thier local printer. The fourth issue is drivers. I have had circumstances where an old forms line printer needed the latest 2k drivers, and only worked in 2k, the drivers never worked with xp for this. Finally the cannon drivers are really flakey for rdp sessons, I have had some bad expirences with this...

Hope this helps Rob

by sgt_shultz

when you say works with some laptops what are symptoms of error. just nothing? keep log of error, laptop and printer. only thing i can think of is maybe BIOS configuration of lpt port (EPP>ECP>STANDARD) check working vs nonworking? check status of bi-di working vs non working? just ideas. i do not know the answer...
as for home user, hp has great website for tshooting usb issues. huge pita. you will require wig after. but will get job done. if impatient, start at device manager. usb controlelr and hubs must be in, latest version, compatible and not banged. also printer must show (maybe as banged hub) and not be banged. is home user on xp or what. did she have hp all in one previous to this? maybe upgraded without uninstalling. maybe old driver needs to be manually uninstalled or remove and during reinstall watch to see what inf file(s) it wants and temporarily move it rename that (those) infs to force brilliant wizard past to new inf maybe. does she have other usb devices that work. if yes see hp website and follow tshooting steps may have to hack registry. but try removing banged device from device manager (they don't work anyway so go for it), see if you can get unbanged reinstall with newest drivers or by moving infs and forcing in new ones.

by ctmoore1998

The following is from MS Technet article 243295 on what is need to print to a client printer.

The Terminal Server must have the client's printer driver installed at the server. Install the Windows NT printer driver on the Terminal Server regardless of what operating system is running on the client computer.
The Terminal Server must have NetBIOS name resolution to the Terminal Server Client computer. Microsoft recommends you use WINS for NetBIOS name resolution. If you cannot use WINS, then you need to use a static IP address if you are on a LAN or request a predetermined IP address if you are using a RAS or VPN client. The server's LMHOSTS file needs to resolve the client computer's NetBIOS name to the client computer's static or predetermined IP address.
If you use a RAS or VPN connection, you must log in to the domain in order to have NetBIOS functionality.
You need to share the local printer on the client computer.

Hope this solves your problem.

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