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TrackIt Bug with Office 2003

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by forest.henry

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Company previously installed Office XP and did an audit. When upgraded to Office 2003, audit still pop up Office XP together with 2003. Any idea if this is a bug? Thanks

4 replies

by bfilmfan

Sounds like the Office 2003 upgrade didn't remove all of the Office XP registry entries and TrackIT is seeing those.

The question is on which side the bug should fall. I would say TrackIt is working and Microsoft has written some creaky code, as usual.

by dennis.rhine

We saw this same issue with Track-It 6.0 and 6.5 and I finally got someone at Intuit to discuss it with me. Seems that the system maintains a list of eveything that has been installed on the computer - even if it us no longer there. For this reason you will see two copies of the Suite but it you look at the report the older one will show as "Removed".

One other thing to remember is that Track-It maintains a list of all executables and can report that there is more that one copy of a program becuase it finds two different executables that are part of the same suite. To correct this I was told to move all "Managed Software" to the "Unmanaged Software" list and them move only those excecutables that you really want to track back to the "MAnaged Software" list. The default in Track-It is to track everything.

by forest.henry

Thanks for the reply. I also found out this work around but however it seems the solution is for report generation. The problem I am having is the old Office shows up in the inventory not only in report generation. Does this solution applies to inventory tracking also?

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