Windows Forum

Ask something
Discussion Locked

Troubleshoot Sound Problem

0 helpful
6 replies

by jvaca

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I am currently receiving when I double click on a WAV file a message from Media Player as Cannot play back the audio stream: no audio hardware is available, or the hardware is not responding. (Error=80040256). (Media Player was recently installed with an upgrade to I.E. 5.50.4134 although I think the sound problem existed before the upgrade)
If I use Wave Player software from DRSOUND and hit the same *.WAV file I get the error message Mmsystem320 all wave devices that play files in this format are in use.

In both cases no sound is hear althought via the CDROM and headsets sound can be heard. I do get the beep when Windows 95 welcome screen displays.Sound via the sound card has worked for at least 2 years and only recently has stopped working. The control panel does not show a conflict......Any ideas where I should look to solve this problem

6 replies

by sgt_shultz

what are your multimedia settings in control panel do they look right?
what version media player you at? try upgrading it

by jvaca

audio tab is Playback set at med,Preferred device Sound Sys Playback 534 Rec set at med Preferred device Sound Sys Record 534 Preferred quality Radio Quality. Media Plyr 6.4.07.1112 Under Options ALL THE FOLLOWING are checked Win Media,Windows Audio,Win Audio /Video,Video,Audio,MPEG,M3P,QT, MIDI,AU,AIFF.Under Advance Streaming Video Windows Media.Under Device Mgr&Sound Video GameDevice are listed OPTi PnP Dev Hardware Ver 1.0 Exists in all Hardware Profiles-No Driver files required.OPTi PnP JoyStick Controller Hardware Ver 1.0 -VjoyD.vxd Ver 4.05.00.0155 Res 0200-0200.OPTi PnP MPU401 Hardware Ver 1.0 SNDM401P.VXD and Ver 4.00.20 MMDEVLDR.VXD Ver 4.00.950 Resources 0300-0301 use Autosettings Int 11 OPTi PnP Sound Sys Ctlr Hardware Ver 1.0 Working Properly Exists in all Hardware Profiles SND931P.VXD 4.03.00.2031 Ress 0534-0537,0380-38B, 0220-022F,0E0C-0E0F DMA 03 and 01, INT 10.audio tab settings are Playback set at med vel,Preferred device Sound System Playback 534 Record set at medium level Preferred device Sound System Record 534 Preferred quality Radio Quality.
Media Player 6.4.07.1112 Under Options ALL THE FOLLOWING are checked Win Media Win Audio,Win A/V,Video, Audio, MPEG,M3P Sound,Quick Time, MIDI,AU Sound , AIFFSound. Under Advance Options Streaming Video Windows Media.Under Device Mgr and Sound Video GameDevice are listed OPTi PnPlay Device Hardware Ver 1.0 Exists in all Hardware Profiles-No Driver files req. OPTi PnP JoyStick Clt Hardware Ver 1.0 Exists in all Hardware Profiles-VjoyD.vxd Ver 4.05.00.0155 Res 0200-0200.OPTi PnP MPU401 Hardware Ver 1.0 Exists in all Hardware Profiles SNDM401P.VXD and Version 4.00.20 MMDEVLDR.VXD Ver 4.00.950 Res 0300-0301 use Autosettings Int 11 OPTi Plug and Play Sound System Controller Hardware Ver 1.0 Exists in all Hardware Profiles SND931P.VXD 4.03.00.2031 Resources 0534-0537, 0380-38B, 0220-022F,0E0C-0E0F DMA 03 and 01, INT 10

by plym8d

Sounds like either the sound card drivers are corrupt or that the card has uttered it's last tune. But before proceeding, verify that the speaker jack is plugged into the correct socket on the sound card. I know it sounds dumb but I have made service calls in which that was the only problem.

1. Locate the newest driver software for the sound card. The manufacture is usually the best source or try www.drivers.com. You may need to turn off the computer and open the case to copy the model number from the sound card. After downloading the drivers, remember to unzip the drivers before proceding as most are in a zip file. Save them in a place that is easy to remember (example - C:\SoundCard).

2. You may update the drivers in Device manager by clicking in the 'Driver' tab and choose "Upgrade Device Driver Wizard but for best results, uninstall the card from 'Device Manager'. Follow this directory listing to get there;"Start,Settings,Control Panel,Device Manager"

3. Restart your PC. If the sound card is Plug-and-Play, it will be detected and you will be asked If you have software/drivers. Browse to the folder were you placed the new drivers and click OK. If your sound card is still functional, this should bring it back to life.

If the card is not detected, then follow this path "Start,Settings,Control Panel, Install/Uninstall Hardware" and run the Hardware Wizard. Since it was not detected during startup, you will need to point the wizard to the location of your new sound drivers.

If you still don't have sound, borrow a known good sound card (and driver software) to install. Repeat the steps above and if this sound card works, you will know that your original sound card has failed. If not, then there are software issues in Windows that is beyond this post.

by jasmine7_76

I had the same problem a couple of weeks ago and if you haven't already got a solution I would suggest that you do a system restore on your computer(if it has one). This restores your computer to the way it was before you started having sound problems. What you do is click on Start and point to Programs, then point to Accessories and then System Tools and then click on System Restore. You would be asked to pick a date you would like to restore your computer to. I hope this works for you.

This discussion is closed to new replies.