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unable to read file

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by llopezpacfab

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I have an client who opens a file from the file server (G drive) inputs data then saves it. the next day he goes to open the file and he gets an error stating "unable to read file" (nothing else) he is using win 98 with office 2000 the server is winnt 4.0 but it is only on the C drive he uses G drive. the office 2000 program is on the workstation and not on the server. What causes this kind of problem.

6 replies

by dmiles

Open windows Explorer and check the location of the file path,reads as though the file is being saved on the C:drive,therefore the file cannot be read because NT cannot read the FAT 32 file system,when saving the file specify the drive file is beingsaved on.

by llopezpacfab

I am sorry, I neglected to mention that the file was saved to the G drive and that the save path is to the G drive. I have used his workstation to check this by trying to open the file and it comes from the G drive
Sorry again for the missed information

by highlander718

Are you able to open the file on the server or on an other workstation ? i suppose you do have backups of that file so you can try older versions of it if the latest one is corrupted.

by llopezpacfab

yes I opened it up using my workstation this morning. He told me that it will work fine for a few days then "pow" he gets the "unable to read file" box. Yes we have a backup of the file. Its just frustrating that we have to keep on using the backup and not knowing what is causing the problem.

by highlander718

So you mean, the same thing will happen to the backup file also ? And it will happen on your workstation also after a while ? And when it will happen you will be able to open the same exact file on another workstation ?

Anyway this is unbelievable! By the way what kind of file is it ? (Excel, Word, ...).

I hope it's not a trial version of something with limited period functionality :-)

by llopezpacfab

Yes it will happen to the backup after we load it into the system from disk. It has not happened on "My" workstation. every time I have tried to open it, the file came up. after it happens no one can open it up. So far he has only told me it happened on two workstations that he uses. The file is an excel file and the program is not an trial version. I asked him how he was saving it and he told me the correct way but I am beginning to have second thoughts about that.

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