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by menace65

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Why is it that even though there are written policies and procedures in place, there is always that one department (Accounting) who thinks they're above them?

The controller of our company is the biggest ass one would ever want to meet, and instead of following procedure, he always emails me directly (along with the Sr. VP of Finance, and Director of IT) with his request, and it's always TOP PRIORITY. Nevermind that if he did his job better, and pulled his head out of his ass, he would understand that to email me directly only means that the task will take that much longer. "Good morning, your request requires a form be completed and submitted to the requests mailbox."

What a freakin' ass!

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by big ole jack

and make a case that if they don't follow proper protocols by calling the help desk and documenting the incident, it would be difficult to troubleshoot this problem in the future should this incident arise again. You really should not tackle the this problem yourself, as you are nobody in the eyes of those corporate jackass executive in finance, but your CTO/CIO should be the one to reinforce the policy to executives in other departments. If nothing is being done or if the CTO/CIO ignores your plea, it's time to leave that sorry excuse for an organization and find another job where they actually adhere to the policies they put in place. You don't work for a law or financial firm by any chance, do you...because this is common among such industries?

Everytime you get an email from this jackass, respond with the corporate policy of going through helpdesk and make sure to cc: your manager and IT director in the process. If the IT director scolds you for this, then he/she is no better of an ass than the controller is and again, it's a sign to leave that stupid corporation.

I've been through such nonsense before and usually, you cannot win because the status quo is already set in place. Your only option is to get the hell out because the more you fight it, the quicker you'll get written up and pushed out of the company.

by dadspad

and some people are important enough to get special treatment. But that is usually not just the Accounting department, but indiviuals, CIO and CFO are usually in this category. Here we have put Document Tracking proceedures in place, with full upper manager support, no server change happens without the Change Control Document signed off.

As far as desktop issues, technician have been grabbed for as long as I can remember by people to fix their problem. If it can be handled fast, it usually is and the tech calls in the ticket so the tech can get credit for working on this problem.

As far as you being directly emailed, talk to your supervisor on how to best handle. If the problem requires a form to be filled, maybe you can get agreement with your supervisor to forward the emails to him to handle and leave you to do the job he needs you to perform.

I know you are venting, but solutions are better than living with stress that will be life changing.

Good luck.

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