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Web Ticketing Application

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by mr.sweetchuck

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Hi all,
I'm looking for a hosted customer support ticket application. I was wondering if anyone could recomend one. Ideally it'd have the following:

1.The service would be hosted by the supplier.

2.Users email email address and automatically receieve a response with a unique ticket number.

3. Ideally this would also automatically forwared the tickets or notify an administrator of the tickets.

4. Logging, reporting functionality

5. All settings can be modified, e.g. if the administrator changes, the email address can be changed.

The budget is fairly tight, so ideally I'm looking that hundrets of Euro (or dollars) rather than thousands. Does anyone have any other suggestions of functionality that is on offer?

Thanks,
chuck

4 replies

by jb_guitarwizard

1. Eventbrite. Probably the most amount of stuff that you will never use but if you are doing a really big event it probably would work. They do charge 2.5% of the ticket price and $1 per ticket. But they make you sign in as a guest, which sux.

2. Ticketleap. This is my least favorite. They hold on to the money and process it for you. Eventbrite and Ticketbud let you put in your paypal or goog account so you can be paid immediately. also i think they are 3% of price.

3. Ticketbud.com is the bare bones simplest ticketing app. It's more like the craigslist of ticketing but it doesn't have all the bells and whistles, but it would allow you to do everything that you list above. they charge $1 per ticket.

Hope that helps, good luck on your events.

by thumbsup2

... You didn't even read it correctly. :0

The original question was:

[i]I'm looking for a hosted [b]customer support[/b] ticket application.[/i]

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