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Webtrends cluster add-ons

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5 replies

by daniel

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We have just installed webtrends enterprise reporting server with 2 cluster add-ons on our BDC which is running NT Server in the enterprise.

We have a cluster of three web servers, the website log files are stored locally on each of the 3 webservers c:\ drives.

However, when I try to configure webtrends to locate the logfiles on each of the three webservers I get the following errors:-

"An error occurred opening the logfile \\web1\logs\hello.com\web1\W3svc3\ex*.log: Access is denied."
"You may need to configure the WTRS service with a username and password"

"No logfiles could be found at \\web1\.......

I have changed the Account name and password for webtrends in "Services" to the same as the Administrators account.

I can navigate to the logfiles through Network Neighborhood.

I would appreciate answers to be step by step guides!!

Thanks alot

5 replies

by john cranny

Have you given the administrator account the right permissions (see Step2 below)?

Try the following

Configure the machine that has the profiles by completing these steps:
Step 1. Make sure the machine has the same user account information as the
user who is logged into the Reporting Server.
1. From the Start menu, select Settings, Control Panel.
2. Select Services. Select WebTrends Reporting Server from the list,
and click Startup...
3. In the Service dialog, select the This Accountfrom the Log On As
group. Specify the account to use and enter the password for the
account.

Step 2. Set up user rights for the account.
1. From the Start menu, select Program Settings>Administrative
Tools>User Manager.
2. Select the accountthe Reporting Server uses to access this machine.
3. Select Policies>User Rights. In the User Rights Policy dialog, check
the Advanced User Rights box.
4. Select Act as part of the operating system, and click Add. Select the
user account from the list, and click Add. Click OK.
5. Now repeat the previous step for Log on as a service right. Click OK
to close the User Rights Policy dialog.
6. In the User Manager window, select the Administrators from the
Group list, and select Policies>User Rights.
7. Click Add, and the Add Users and Groups dialog opens.
8. Select the username from the list, and click Add. You may need to
click Show Users to see your name in the list. Click OK to close the
dialog.

If that's no good, download the ERS Administrators guide from WebTrends

by gutridgesj

looks like a permission problem or you need to make webtrends a serice and then give it the proper right in user manager

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