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Weird Exchange question

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2 replies

by gtechstuff

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I recently had a user wondering why she wasn't receiving mail from a customer. The issue she said is that she can only receive mail if the other user takes the sent message and forwards it to her. I checked our email filter and did notice forwarded messages processed.

What would be causing this situation? it's bugging me

2 replies

by churdoo

could have this person's email address wrong, or if this person's email address has changed recently within your organization, the customer could have a stale entry in their nickname cache(the .nk2 file that Outlook keeps the auto-complete addresses in) going to an old or wrong address for this person.

Have the customer send a test email to the person, and cc to someone else in the org, and see what they are putting in for email addy.

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