Where are my programs?

Windows 2000 Professional:

Well I guess everyone has point to start, programs to find that only some of your programs install on your machine are displayed. But if you hover over the down arrow or click on it or I think even wait for a sec, up comes all your programs. Now one of my users ask; is there a way for that arrow not show up at all and just display all your programs at once? I’ve seen this also on every application pull down menus eg. Word, Excel and Outlook. I’m assuming this is not an application issue but more a Windows 2000 issue. Any ideas?

Thanks in advance
youngturk