Which Help Desk Software

Clarifications

If you are looking for service request and/or ticketing software, we utilize Heat and it seems to work out nicely for our company (700 employees, 70+ offices in 3 states). New staff pick up using the program quickly, there are customizable fields and it's pretty robust.

www.remedy.com
Its really good with intergrated cbr solutions and user friendly

Altiris, Axios Systems, BMC Software, CA, FrontRange Solutions, Hewlett-Packard, Numara Software, Touchpaper Software, and UniPress Software

It has been about 6 months since your initial post. I am curious to know if you have been able to come up with a short list and if you have already implemented a solution. What did you decide on and why. What were the top three candidates in your search?

Thanks,

I've been through that process of evaluating various vendors products, including some of those others have mentioned. I'd suggest a look at HelpStar (www.helpstar.com). I've been using this now for about 4 months and it's a really good product without a heafty price tag.

$200 / tech for small sites or site license for larger.

MS SQL, AD Integration and others, fast pages, assets, integrates with email for tickets.

We use http://www.focalscope.com cross continental support, live chat, email ticketing and social media integration. It was very easy to deploy because we opted for the Cloud SaaS edition. Definitely worth a glance if anyone is looking for a solid email ticketing system that is still easy to use.

Hi

spiceworks is good, free and works for most people.
Intuit trackit was good also, not sure if its as robust as what you would need though.

We use http://www.orcadesk.com/Products/help_desk_software for 6 months and we are satisfied how it works. From the experience of other these two are also good:
Zendesk - http://www.zendesk.com/ and Kayako - http://www.kayako.com/