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WHY CAN'T I SAVE FILES???

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by peejay

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To whom it may concern:
This is a very strange problem that I have come across. A user in our network has been having problems saving files. When she is in Word '97 and she tries to save a file to her hard drive, it tells her she does not have enough space to save her file. When I go and check the space on her hard drive, she has like 1.25 GB available. So then we tried to save the file to the network and a floppy disk and got the same message. Now, she is unable to save anything sheworks on. I did notice that one of our servers has only 33 MB available of free space, but that doesn't make any sense to me why she wouldn't be able to save to her hard drive or floppy. (She's running Win95 just to let you know.) PLEASE HELP A.S.A.P.

Thank You,
P. J. Peterson

10 replies

by idtent

First thing I would do is remove the normal.dot when Word opens it will recreate it - the file is the default blank document and it maybe corupt and messing with the temp files word creates when a document is being edited. If it is only in Word, and you have cleaned up the drive (cleaned up temp files, chk files, empty out the recyle bin, run defrag & scandisk - third party utilities prefered on 95 - it might be easier to uninstal and reinstal the app. Does it onle hapen on the network? what type of network? windows with roaming profiles? maybe the roaming profile is curupt... Thats my $0.02 - hope it helps

by idtent

ya know I simply assumed that a virus scan is always done. Don't forget to look for any virus.

by nhennecke

A possible solution, you might want to check the computer's swap file (win386.swp) to see what size it is. If it is taking up too much space it will limit the programs that can run and the actions they can do. The same if it is too small. The swap file is managed by win 95s virtual memory. If it is too small or too large you can go into, control panel, system, performance tab, virtual memory, and then specify how big you want the swap file to be and where you want it placed.

by earnest

First I would run Virus scan to see if It detects a macro virus in your word docs.
2. I would see if I could save a txt file in Notepad.
3. I would clear c:\windows\temp and/or c:\temp., then try again.

Good Luck,
Ans 1/2 also good info.
Bo

by dragon

One small think to check is the name she is giving the file and the path. Word likes to give some files an incredibly long filename, and if the save to path is long also, you can get the not enough disk space error.

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