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win 98 1st edition does not shut down

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by sandy.rodriguez

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Have a system running windows 98, no new software or hardware added or removed. Go to shutdown and slect shutdown then it seems like it is going to power down but it then comes back to the explorer windown desktop area and locks up. running normal stuff: antivirus/zone alarm/ms short cut bar/network to cable modem/real player.

2 replies

by squeech

The most common solution to this in in your antivirus software settings. Depending on your software, the two most common to interfere with shutdown are Norton and McAffee. Check settings like Scansweep (Norton) or other features that have the software constantly scanning the system. Norton can often see shutdown as a system change in Win98 first edition, and will not let the computer do its job.

Another option is to check files like win.ini for different lines having to do with antivirus and disable them.

On a side note, you might check your I/O settings to see if devices conflict in the memory, but with no new devices installed, this is unlikely.

by sandy.rodriguez

Thanks for all your help. I do not have Norton or use it. No I/O conflicts, did not add new software or hardware or remove any. Did find a patch from microsoft listing the problem. Thanks again

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