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Hi All
my daughter has installed windows 10 on her HP laptop now all she gets is a blue screen with a whirly winding wheel any help would be gratefully received

7 replies

by aliamjadshahgt

Are you sure this problem started exactly after the install? Is it giving a blue screen directly on the startup or also on the BIOS / bootup section?
Has she tried reinstalling?
Usually, if it's a hardware problem, a simple cleaning would do the work, but I still need a response from your end to conclude anything.

by la20

Hi the laptop will not turn on to do this we just get the blue screen

by manojshu10

You can follow these steps for Windows 10
1. Click on Advanced Options.
2. Click on Startup Repair.
3. Select Command Prompt.
4. Type: Y and press Enter.
5. Press Continue to restart.
6. Select your keyboard layout.
7. Now wait for your PC to be restored.
8. Press Reset this PC.

by harrtsally

If you are going to reboot your Windows 10 again, try this.
https://www.wikihow.com/Make-a-USB-Bootable
Or,how about this?
https://www.windows10passwordreset.com/create-windows-10-bootable-usb.html
Using a Windows bootable disk is the best thing.
In fact, before it, I would suggest that you do a clean Windows OS install, because you don’t know what is wrong with your computer.But this is a bit risky,as the data on the computer will disappear after you install a clean OS.

by pooja1588142131

The blue screen indicates a bad hard drive and actually all hard drives fail so whenever your system tries to boot even if you select the launch startup repair option or start windows normally it will still show you blue screen i.e. the hard drive is bad. You need to replace the hard drive and reinstall your OS with your backups.

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