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Windows 2000 and Internet explorer

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by zlitocook

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I have never worked on a problem like this before. A soho has a all windows network, wired and wireless. A company DSL connection with all computers (6 or 7 with a laptop that sometimes uses it) the only problems I have had were from the ISP. The owners hubby desided to install a Bluetooth access point to his computer. Well now the fun starts! My wife says his computer cannot get an internet connection and he cannot fix it. A little back ground my wife started working for this company five years ago. I have rebuilt this network twice because the hubby did stuff that he thought he should be able to do. It is an old Win 2000 setup, a 2000 server and basic setup with a wireless add on. I send him the basic trouble shooting by email because he is a self made power user;). If I try to tell him what to do he gets mad. I get to the site and do every thing that MS suggest and remove the Bluetooth software, clean and look at every thing installed. Well I will not go through all thirty or so not needed programs and other things on this computer but I did check and fix most errors in the event log. One is a DNS error but the ISP is the DNS server so it can not effect this one computer. All other computers on this network work great, so I am stumped. I told him to call in the people who setup his network to find the problem.

27 replies

by zlitocook

I have tried every thing from MS except reinstalling the OS. Because he is a big slacker, he will not back up, or update the things on the network. I only help if my wife asks me too.
I could not get his internet explorer to get to the internet, I did try every thing I could think of. He has called another company so I am off the hook, but I would still like to know how to fox this problem.

by sgt_shultz

my guess would be the new access point changed his gateway settings...i'd do start/run/cmd ipconfig on a good computer and compare it to the bad computer. i'd try to ping my isp's dns servers from the bad computer

by zlitocook

I can ping the ISP'S servers and other computers on the network just fine and his setting are the same as all the other computers. I have been email tech. support at Linksys. The guy in India said the only thing that loads is a drive and changes nothing in the computer.

by zlitocook

I can ping his ISP and other computers in and out of his network. All internet explorer registry setting are ok, I compared them to other computers on his network. He konws that his computer will have to be reloaded, I have done this twice but now let a large contract computer company do this. Because of problems I had before. I ran all cleaning and updates, the only thing I did see was that most updates in control panel had red marks next to them. If any of you have other suggestions please let me know! I never give up on a problem. Well mabie the motherinlaw:)

by p.j.hutchison

If you have a DSL Router then normally the clients would point their DNS to the Router and router would pick up the ISP DNS. Is this the case?
Can you try using nslookup rather than just ping to test external access?

by zlitocook

nslookup gave the server name and ip. But thats all, is this right? It did see the server and received no errors.

by p.j.hutchison

When using nslookup you can then enter web addresses to make sure that they resolve, IE depends on dns to lookup web sites.
So entering www.bbc.co.uk should get:
212.58.224.36

Also, check the Bindings via Network Connections,
Advanced menu, Advanced Settings. You can unbind Bluetooth if listed by unticking boxes next to each protocol.

by detrick

Have you tried flushing DNS. Do start/run/cmd.
Run ipconfig /flushdns.
Solved a problem once for me.

by zlitocook

Sorry this was one of the things I did at first. I did alot of things to try to fix his computer.

by juscelinoacevedo

You may want to verify that the NIC card that connects to the internet is listed first under "Adapters and Bindings". It is possible that the Bluetooth software installed it's own connection moved the internet NIC to the bottome of the list. If you are not sure of what I am referring to do the following:
1. Go to "My Network Places" properties.
2. Click on the "Advanced" menu item and choose "Advanced Settings..."
3. Under the "Adapters and Bindings" tab, verify that the internet NIC card is listed first (or move it up on the list if necessary).
Good luck.

by jguasch

You should run NSLOOKUp and quiry a server from the outside likw NSLOOKUP www.yahoo.com and see if that resolves. If it doesnt then There is a DNS configuration error on your desktop.

If that is fine, you can reinstall tcp/IP

To remove TCP/IP from your Windows 2000-based computer:

Click to clear the TCP/IP check box from all dial-up connections and all LAN connections in the Network and Dial-up Connections tool.

Install another protocol (NWlink or NetBEUI) to maintain a placeholder for each connection.

Restart your computer.

Reinstall TCP/IP, and then restart your computer.

Then reset explorer by running the local area settings under explorer-tools > internet Options.

If it is running DHCP, make sure that you have a free IP on the DHCP server to serve to this computer.

by zlitocook

His system is being reloaded now but I gave him a bigger hard drive and kept the old drive. I am setting up a computer with his old drive, so I can use it in a lab. I still need help with why IE will not work but access to the network works fine. It seems that Linksys had no effect but I am not compleatly sure of that. Why will IE not show or go to the internet?

by zlitocook

That is what he is having done. The Compusa store he bought it from has it still under warrenty. But I dont think this is under warrenty because he installed some thing.
I have the hard drive and will use it on a test computer on my network. I will ether find the problem or use a big hammer:)

by ospreyint

Can you tell us the exact IP address of your, with subnet and gateway address. Also are you using DHCP and is AD installed on this computer, before I could offer any cogent reasoning.

http://softbyteinc.com

by zlitocook

I could but will not, can you give me your IP and subnet? Think about it, what can someone do with a persons IP and subnet?

by jguasch

Did you do nslookup for say www.yahoo.com? did it resolve any IP?

Have you considered upgrading IE (if it is old). Have you tried clearing cache on IE?

Look into the service DNS Client, if it is on, Turn it off and try again.

by zlitocook

We upgraded every thing, flushed, reloaded uninstalled and kicked the computer. He gave up and took it back to the people who sold it to him. I asked for the hard drive if they could not find the problem. They ghosted the drive and installed a 200 gig drive, and are reinstalling. I am using the old drive to see if I can find out what happened.

by ospreyint

If the addresses you are using are routhable then you should not, but if you are using non routable addresses then there is no problem in sharing that information. I have no problem sharing my non routable address and subnet. I assume you are using a firewall.

Anyway make sure your subnetting is correct and the gateway is correct also. Pinging and doing nslookup is fine. Your TCP/IP stack may have been corrupted. Try uninstalling the TCP/IP stack and then reboot and then reload the stack and see if it works.

by zlitocook

Huh could not understand some of the answer but I did reinstall TCP/IP and the address all work great from the other computers. Please read the full problem!

by zlitocook

Ok I gave this problem my best and yours, I will keep the hard drive to try things on. But I am closing the problem. I give problems a time limit now, I use to work on them untill I fixed them. But as MS upgrades I have less time to find and fix problem. I now use my time to fix what the patches break.

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