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Windows 2000 lockups and IE crashing

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3 replies

by weigm

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I am trying to recover a W2K pc that had numerous viruses, trojans and spyware running on it. I have run numerous programs to clean it up. At one point, I also tried recovering the OS. Now it appears the two things that still has problems with are: 1) IE cannot access ANY websites. It immediately brings up the MS IE has encountered a problem and needs to close error. If I bring it up to a blank screen, it is fine. If I try to go to a website, it bombs. 2) When I shut down, it goes through the process until the screen goes black and then hangs. I have to press in (and hold) the power button to get it to go off. Does anyone have any idea what would be causing this and what I should do to fix it? Thanks!

3 replies

by collignond

What I would sugest is the following steps
1. Get Hijack this form Merijn.org under the downloads and run it.
2. Get stinger from McAfee(nai.com) and run it
3. Get Microsofts AntiHijack tool and install it
5. Go to the microsoft site and run all the critical updates, If posible install Service pack 4 from CDROM as it is quite large to download.
6. If IE still dosn't work reinstall IE6

by ionmaria

In addition to the answer stated above you could try to disinfect your computer using a bootable CD - there are many free ones, but I prefer UBCD (www.ultimatebootcd.com). After downloading the ISO/7z get the latest virus definitions as shown in the above mentioned site. You could try also UBCD4Windows (www.ubcd4win.com) - it's a bootable live CD allowing you to boot a sort of Windows and cleanly run any tools on your hard-drive (such as the excellent Lavasoft AdAware SE (free from their site): http://www.lavasoft.com). You should consider using FireFox or Opera instead of IE if you can clean your computer.

by sgt_shultz

was there previously installed firewall product such as zonealarm or black ice. sometimes uninstalling them will 'break' internet access. the fix is to reinstall the product...

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