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Windows 98 shutdown won't respond

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15 replies

by rjardiolin

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On one PC that I have at work, Win98 won't shutdown for some reasons. I thought because one or more of the programs are still running that's why windows won't acknowledge the shutdown command. I tried to CTR-ALT-DEL and end tasked all the suspected programs there but still no luck. The last resort that I did , I thought it would help is to upgrade to Win98 Me, but still stuck on the same scenario. Any inputs.

15 replies

by dmiles

The video card could be causing a problem with shut down,or use the Microsoft web site knowledge base to research any info to the shutdown problem.This problem can be difficult to troubleshoot there could be a number of causes

by grantcom

If this was an upgrade rather than a clean install you may have just carried the problem over with you. Has this machine used AOL by any chance?

by acurrin

Microsoft has quietly admitted to problems with the shutdown under Windows 98. There is a patch available to improve the results. Search their knowledgebase for shutdown problems and you should find their "fix"

Also look at real-time virus scanners - McAfee has been troublesome in this respect.

This has been particulary difficult on Novell Networks as well. There has been no definitive answer available that I know of. As #1 said, this can be very difficult to troubleshoot.

Good Luck

by gregc

Very difficult problem to fix!!! The first thing I would is use the Windows Update tool to get all of the latest fixes. Then I would make sure I had the latest Video and network Interface Card drivers. If it still will not shut down after that, run msconfig.exe and do a selective startup with the minimum programs starting up. Then add 1 program at a time and check to make sure it shuts down. If you find a program that hangs it see if there is a new version or update available. I have had good success using that method. Good luck, it is a long and difficult process.

Greg

by aaron_tucker

MS KB article Q238096 covers at least 20 ways to get the system to shut down properly, and has links to the Windows 98 Shutdown Supplement.

I've had a few systems that were just unwilling to shut down normally, so here's what I did.

Create ashortcut on the desktop.
commandline: c:\windows\rundll.exe user.exe,exitwindows

I don't know why or how, but it never fails to shut the system down. It will not prompt you to close other programs, and it doesn't care if you're running scandisk...it shuts down, no matter what.

by ab3_tek

Also try upgrading the BIOS to the latest and greatest then follow Microsofts recomendations for trouble-shooting Win98 shutdown, corrupt .wav file is one so you know there is some work here. If it is still doingit with Win ME I would say it is hardware or BIOS. Try looking at the power supply. Also try to see if there are any IRQ conflicts.

by neon120

had same problem on clients system turned out it was the desktop theme/screen saver that was causing improper shut down just changed the screensaver and all was fine.

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