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windows installer failure

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11 replies

by chats_phs

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I run a network ofaround 80 win95/98 machines all running office 97.

I recently setup 8 new win 98 machine with office 2000. Now i have
a problem that people loging onto the new machines and try to open
windows installer failed to install the program associated with this
file.Please contact your system administrator." If i then go in and
delete them drom the users on that computer and also delete their
user.dat file from the NT server they can then log in and use
windows. Is this some conflict between off97 and off2000?

11 replies

by village boy

What program that your user are trying to run ? Do you installed all the options in the Office 2000 or just partially ?

It may be some options that was not installed and not being set to install on first use, when you try to open the file with this feature, than the user will get the message.

Hope this helps.

by fred_e944

Office 97 doesn't have anything to do with it.

The user is probably trying to access a feature that was marked as "Install on First Use" on the custom options selections (you do always do a custom install, not a default one, I hope) and the original CD or Administrative install path is not available or the user lacks permissions to access it.

Lots of other stuff can go wrong with Windows Installer too. TechNet has volumes of info on the Installer adn what can go wrong.

by chats_phs

No one seem to understand the problem. MS Office 2000 works for people who have only loged onto the win 98 machine . If they have previously loged onto a win 95 machine with MS Office 97 then try to use Office 2000 on the 98 machine it give the installer error.

by chats_phs

No one seem to understand the problem. MS Office 2000 works for people who have only loged onto the win 98 machine . If they have previously loged onto a win 95 machine with MS Office 97 then try to use Office 2000 on the 98 machine it give the installer error.

by michael roark - ccna/da mcp 3csa

You're using roaming profiles aren't you? are you using some POL's too? without rejecting me, give me some information, Do you use Server stored roaming profiles?
do you use the default install or the custom?

by chats_phs

It was a great help. The server was storing the identity of the MS office used in the form of the MS reg No I haven't been able to stop it from happening but when it does i now can easilt fix the problem.

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