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Windows recovered from a serious error..

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Hey, i posted a previous question but it went all wrong, so reposting with better explanation and all my points !

Basically i've got a HP laptop, 2GHz, 256ram and boardband installed in which i use a wireless card to connect. in the last 2 weeks, whenever i leave my laptop on idle for a few hours (lets say overnight) i'll wake up to find it having restarted by itself. here is what i've attempted to rectify this :

1)run both adaware, spybot and norton
2)run chkdsk on startup
3)temporarily disable network connections (2 see if thats the problem, wasn't)
4)went to System settings, disabled "automatic restart when error occurs" and this is what i got.. :

Big lovely blue screen and the only thing i could make out of it was that a memory dump has been created and i should restart and run in safe mode to fix the problem. When i restart, windows loads up with no problems but then i get an Error Report telling me Windows recovered from a serious error and a log has been created. When i checked the Events Viewer in the systems log i clicked on the time that error occured and it just gave me a bunch of random numbers and parameteres which made no sense...

does anybody have any idea what is happening? it does this everytime my laptop is idle for ages (switched off all power options, i.e. standby etc)

thanks

17 replies

by dmiles

CAUSE
This problem occurs because after a Minidump file is written, the paging file continues to have a flag set that indicates that a Minidump file must be written.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

To resolve this problem, download the following file from the Microsoft Download Center:
Download Q317277_wxp_sp1_x86_enu.exe now

WORKAROUND
You can solve this problem by recreating the pagefile. To re-create the pagefile, follow these steps:
Click Start.
Right-click My Computer.
Click Properties.
On the Advanced tab, in the Performance section, click Settings.
In the Virtual Memory section, click Change.
For Paging file size for selected drive, click No Paging File, and then click Set.
Click Yes after the following warning appears:
If the paging file on volume X: has an initial size of less than xx megabytes, then the system may not be able to create a debugging information file if a STOP error occurs. Continue anyway?

(X is the drive letter and xx is the amount of RAM installed on your computer minus 1 megabyte.)

Click System Managed Size.
Click OK four times, and then restart the computer when you are prompted.
For an alternative to this procedure, see the following Microsoft Knowledge Base article:
255205 How to delete the Pagefile.sys file in Recovery Console

by lara_cy

service pack 2 was da answer! but none of the other updates did anything. thank god for this update

by sgt_shultz

what dmiles is saying maybe is, have you tried shotgunning this by doing all critical updates and service packs?

by lara_cy

COMMENT2 DMILES:

i downloaded the file from Mircosoft to stop the error msg but this is what it said when i tried to install it:

"Setup has detected that the Service PAck version of the system installed is newer than the update u r applying to it. You can only install this update on a computer with no Service Packs installed"

What now.... ? i manually changed the page file, but will that stop my laptop from actualy restarting?

by oz_media

From what I see, this is related to a driver issue with SoundBLaster audigy cards and a driver update resolves it.

This was VERY common in Win2K and driver updates resolved it most of the time for my clients.

Update ALL drivers, sound, video etc. and also check your system hardware in the control panel for conflicts, yet I am sure you've done that.

It sounds like the common Audio issues though.

by devinej

I ran into the same problem and found that the version of Norton Antivirus that installs with Norton Internet Security System 2004 Professional was the culprit. I uninstalled that software, rebooted, installed an older version of Norton A/V and turned on the XP Firewall. Th e problem has gone away but I lost some of the features that I had with the Norton 2004.

by willcomp

Ah yes, remember your first question. Still surprised that evevt log didn't give us a clue.

Have you installed any software or hardware recently? 2 answers above give a couple of suspects.

Good luck.

Dalton

by lara_cy

Heya, i did post what the event log said, but no one replied to it. it was just a bunch of numbers and parameters, had no text so don't think anyone knew what it was! thanks for the good luck :)

by rcom

The error message has a title and event number that would help.

Is there a stop message like; STOP: 0x0000008E (0x00000005, 0xD415017D, 0xF6ECEA94, 0x00000000)"........

Here's a sight that explains the different parts of all those meaningless numbers:

http://tinyurl.com/6qc5n

Here's a MS article that explains how to troubleshoot:

http://support.microsoft.com/?kbid=314084

For the PC that I have Norton installed on I also have disgarded the 2004 version and went back to 2003. Live update causes all kinds of problems. There is suposed fix at the following link.

http://www.symantec.com/techsupp/files/lu/lu.html

If you run Windows setup and select the repair feature the problem may be fixed.

by lara_cy

here is the error msg in the systems log:

Error code 1000008e, parameter1 c0000005, parameter2 bfa7fd3b, parameter3 f06618fc, parameter4 00000000.

it is a stop error, but i still haven't been able to figure out whats going wrong. also on the link of the liveupdata, which one do u mean which might help? i dont what u mean windows setup repair feature, no idea where that is! btw i do think your answer was helpful, even thou it didnt fix the propblem, but i dont want to close the question. but if u reply to this, ill rate yours acceptable. thanks in advance

by rcom

The repair feature is a choice when you run Windows setup. It does a varification install of the OS. I think you might need the the CD Key.

One way to eleminate Norton Live Update is to disable the auto-update feature for Norton. Open AntiVirus and select options and from the column on the left click on LiveUpdate and uncheck all.
The following link will take you directly to the download for Symantec Live Update. Save it to a location where you can find it then run it.

http://tinyurl.com/5yy3u

_____________________________________________

Troubleshooting suggestions:

First was there anything that you recently changed or installed? That would be the best place to start.

Do you have system restore enabled, you can try going back to a restore point before all this happened.

You can run system file checker to see if any files are corrupt.

Start/Run SFC /SCANNOW have the windows disk handy if prompted.

Disconnect from the Internet and see if it still happens.

Update drivers and Direct X.

If you have more than one memory module take one out or swap slots. The error you have could be related to bad memory.

Remove the battery and only use AC.

Disable all scheduled tasks. Go to Accessories/System Tools/Task Scheduler. Right click on each task and uncheck Enabled.

Run MSCONFIG Startup tab and uncheck all.

Go ahead and leave the system on and see if the problem occurs. If not start re-enabling things and see if you can pinpoint the culprit.

by lara_cy

this time it lasted longer before it restarted, but it just did it again now, plus ive got 2 more system errors logged and in the event viewer it says this :

"DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service BITS with arguments "" in order to run the server:"

Any ideas?

by jasonbis

Sounds like you've tried just about everything short of formatting and reinstalling windows. Only install windows and see if you get the same problems. If so, it is probably a hardware problem. If not, you will want to look at the various programs you have installed. But before you do all that, I would get the latest bios version installed. It is especially important with laptops to be up to date with bios. If you have questions about how to do it email me jasonbis@yahoo.com The other thing is be sure you have all the latest drivers like someone else said especially for your sound card.

by rcom

BITS (Backround Intelligent Updater) handles the automatic file transfer for stuff like auto-update etc..

There was more info listed with the error and if you don't post it all there's no way to be accurate in trying to help you. There was an event ID number at the upper part of the message and a CLSID number associated to this type of error. Something like:
{5A5AAOAA-1DEB-4683-96B0-B43301E83971}
Please post the full error message.

Either way I still believe this has something to do with something trying to access the internet. Have you tried seeing if the problem still occurs without an internet connection. Disable the wireless card and all update features for the OS and Norton. If you have the Norton CD, disconnect from the internet and uninstall it. See if the problem still occurs.

There may be services running that is causing this. You can trim down whats running.
Go to the following link and read about the services that need to run in windows xp.

This guy has the best site I've come across for this.

http://www.blackviper.com/WinXP/servicecfg.htm

by lara_cy

i got the XP service pack 2 and 4 days on...no restart :) uve helped me though, because i did sort other things out with the things u said. apparently none of the updates did a difference unless i got SP2, hopefully i dont jinx it and it all goes wrong! thanks

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