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by veetz 1 view

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The O/S on this terminal is Windows98 2nd Edition. Each time the Windows Update Menu is brought up on the screen and goes into the log-on operation, only a portion of the WebSite is visible.

It never goes into its final stage of analyzing the system and reflecting the current installed updates.

However, when loging onto MicroSoft.com and then going into Windows Update, the terminal will go through all its program steps and provide the currently installed updates.

What is the proper fix for this situation?

10 replies

by insatiable

It's a simple fix. Go to the control panel/add and remove programs icon and remove the IE explorer program. Then, add it back in.
IE will reinstall all of the components it needs.
It sounds too simple -- but I've had to do this myself.
Good luck,
Melissa

by veetz

Thank you for your prompt reply.

However, everything that could have been done to remedy this situation had been done. Nothing seemed to resolve the problem.

So it took only twenty seconds to format the Hard Drive. All the drivers and other programs had been saved on the Zip Drive. So this time it took no more than an hour to get this terminal up and running again.

There is a bug in Explorer 5.5 and not even MicroSoft knows how to fix it yet. So now 5.01 has been installed and it will stay that way until 5.5 gets repaired.

by dmiles

When you bring up Windows update it will bring the the product catalogue and at the top will be a button to view the installed updates,clicking on this button will give you the updates on your computer.If this is not happening then it could be that you have a incomplete install of IE,open the Control Panel,double-click on the Add/Remove programs and select IE in the list and click the remove button,then a menu will pop up and select to do a repair of current IE.

by veetz

Thank you for your prompt reply. But all these tricks had been tried. Nothing helped.

There is a bug in Explorer 5.5 and MicroSoft doesn't even know how to fix it.

by veetz

Thank you for your prompt reply. But this did not help either.

Explorer 5.5 has a bug in it so now this terminal is back to 5.01.

by dcosgrove

I have also had this problem. Though I agree with the other answers, especially for quick fixes, there is one other thing to do. I ordered the fixes on cd from microsoft. It costs $5.00 for S/H but we have many machines here and the money is wellworth the time.

by veetz

Thank you for your prompt reply but none of the solutions on that CD helped either.

After the Hard Drive was formatted, the problem went away completely. Now 5.01 is installed and it will stay that way until MicroSoft fixes 5.5.

by veetz

As an after thought the Knowledge Base was reviewed to determine if anyone else in the world was enjoying the same problem.

As it turns out, MicroSoft has an entire host of fixes for this problem. So it is well known in the community that something was changed up in Redmond, Washington that was never divulged to the public.

All you need to do is bring up the Knowledge Base and select the KeyWord search engine. Then key in winup. You'll be quite surprised to see all the information regarding this problem, among others, contained in it.

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