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Word 2000 .dot errors with Autocorrect

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6 replies

by m.r.chambers 1 view

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I have a client with Word 2000. She uses the AutoCorrect function to add common addresses to documents. She can add these addresses to the AutoCorrect list without any problems, and they work fine.

The problem occurs when she tries to exit Word (not the file she's in, that works OK, too). When she tries to close Word2000 completely, an error message appears saying that the Normal.dot template is full, and so she cannot save her autocorrect entries. This only occurs when adds new entries to the autocorrect function.

I have completely reinstalled Word2000 and MSOffice, and have made sure that the normal.dot file was replaced as well, but the problem still occurs.

Any ideas on how to fix this?

Thanks in advance,
M.R.Chambers

6 replies

by dklippert

Is more than one instance of Word running? Is Word the e-mail editor?
Are there more than one Normal.dots?
Does this occur when a number of entries are made at once?
All these questions without a definate answer (:').

by m.r.chambers

In response to Answer 1:
No, only one instance of Word. Word is not the email editor, and we're not dealing with emails, just regular docs. Only 1 normal.dot. Problem sometimes occurs when only one entry is made, and sometimes when multiple entries are made. Does that clear it up a bit?

by sergey kovzik

this may be result of macro-virus...
if assume that there is really limit for normal.dot size you can use some templates - this case you'll need to start "winword.exe /ttemplate_name.dot"

Sincerely, Sergey
Brainbench MVP for Win98 Administration

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