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Word 2000 error: CommandBarPopup failed

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3 replies

by rbackhaus

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I have a user getting the following error in Word 2000 (Win98 client):

Microsoft Visual Basic
Run-time error '-2147467259 (80004005)':
Method 'Controls' of object 'CommandBarPopup' failed.

MS Support and Knowledgebase have solutions for re-writing VB apps ... but we haven't written any apps ...just using Word. Does anyone know a quick fix for this one? Thanks

3 replies

by dklippert

Look at Tools>Macros to see if any macros have been added to this machine. If it's a "vanilla" machine without a lot of customization, one fast fix is to locate and rename or delete the Normal.dot file. Word will create a new one on its own.
Take alook at Tools>Templates and Add-ins to see if Word is starting up with another template as well. All kinds of programs can install add-ins with out you realizing it.

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