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Word 2003 unexpectedly closes down

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by matt.j.steele

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I am having a problem with a client running Word 2003 with Windows XP Pro. It is a problem that is present on 3 machines within the same company. MS Word closes down after a certain amount of time (sometimes seconds) when typing a document. No error message is given or any warning that is going to close - not even a prompt to save your work. When Word is set as the Outlook editor, the same thing happens with new messages.

We took one of them away and cleared the disk and re-programmed from completely, we then put the email messages etc back into machine from a .pst backup file. The same thing happened within minutes of using the machine. We deleted the .pst file and created a new blank one and it all works ok.

The only solution we have been able to give them is to delete all their emails - which is course isn't ideal. Our tec guys have run virus scans, checked hardware, memory etc but all test results come out ok. Anyone got a suggestion?

4 replies

by frank.vleugels

We have had a simular problem on one of our 100 plus pc's. Open Word and Outlook simultaniously and Word closes whitout warning, no error-message no nothing.

The pc has been re-installed but the problem remains.

If we kill the outlook.exe in taskmanager, Word functions as it should. Start Outlook and the problem is there again.

The funny thing is that we have other simular configurations machine/software where we don't experience this problem.

by wizard-09

If you think that it may be outlook causing the issue then try to open outlook in safe mode run the command outlook.exe /safe and see if that helps any I would also check to see if your have all the service packs for office just incase this is causing an issue.

Keep us informed as to your progress if you require further assistance.

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by cookij

Tools>AutoCorrect Options...>
Smart Tags Tab> UNCHECK anything that has to do with OUTLOOK in parentheses

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