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Word 97 locks computer

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7 replies

by deans

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When I try to open a word document attachment in Outlook 97,word opens but locks up the computer before it can open the attachment. If I save the attachment and then open word and then the document it works fine.
I am using Win 95 and a NT 4 server.
Any ideas?

7 replies

by mslizny

What amount of RAM do you have? How many other programs do you have open when you are trying to open the attachment from Outlook? This sounds as though you do not have enough RAM to handle the request to open Word to view the attachment.

by deans

I have 128mb of ram installed on the machine. This dosen't happen with all attachments, and they are not unsually big, just a newsletter sort of document.

by bradley o

Make sure that in Outlook 97 that it is correctly pointing to word. If that isn't the problem try reinstalling it. I have had the same errors in the past from bad installs.

by parier

Long shot, but this had very different symptoms, but the results were actually resolutions, so here we go....

Hold SHIFT and right click on OPEN WITH, then scroll down and SINGLE click on WINWORD and make sure you check the ckeck box that says use this program (or something like that), then the doc will open. Now close it and try to double click on it and it should be all set.

Hope this helps!
Eric

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