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Word Compatibility Mode Problem

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by cccgsmith

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I use Word 2007, but I occasionally run across a Word .doc document that I cannot open. I receive the dialog box "Microsoft Office Word has stopped working" and it goes into a mode of trying to find a solution, which it does not find. The title bar shows that Word 2007 is using Compatibility Mode to open the file. When I click to close the dialog box, the whole file closes. I can open other .doc files, but there are certain ones that create this problem. If I go to another PC, they open fine, even with Word 2007. The particular file in question at this moment does have nested tables, if that is of any help. I do not know if this is a common thread.

Thanks!

2 replies

by oh smeg

Yes it is it's very common and a real nuisance particularly as there are still many places who only accept the DOC format still.

Though here as you can open this particular file on another computer it tends in this case to point to there is either something missing on the one that you can not open the file with, or the one that you can open the file with has had more installed.

So where both machines deployed from the 1 image or are they different?

I would hazard a guess that they are different so you'll need to look at the different software installed to find out what you need to install onto the nonworking system.

Col

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