Desktop

Ask something
Discussion Locked

Word "hangs" when opening

0 helpful
9 replies

by benjamin

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
We had an interesting problem occur yesterday. We had a series of 25 users (out of 200)who experience hangs when trying to open Word. They are running Win. 95, Novell 3.1 SP2 on Dell GX1 machines. The only thing different this Monday to any previousday was the change to daylight savings time. We believe it may have some something to do with the DST roll over but can't determine what. Any thoughts or theories to these problems are appreciated. Links to specific KB articles would be ideal. Many thanks, Ben

9 replies

by mtnsqs

To prove that it is the DST rollover that is causing the problem - try resetting hte date to one prior to DST and re test.

If is it DST related, check regional settings - and default locale against those that work

Also try reinstalling word and any service packs (word and OS ones)

by sickingers

Did you test your theory? If not, try setting the server clock back to a pre-DST date and see if the problem can be duplicated.

by estebandelatorre

You probably have a normal.dot share file corruption Or a VIRUS.
Restore normal.dot from any working (word.exe) pc.
Word is a stand alone apps, it should work with the network cable disconnected.

This discussion is closed to new replies.