Discussion Locked

Worst corporations for customer service

0 helpful
3 replies
Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

It's horror story time kiddies,so let's get those lean and mean, corporate bean counting
rat b@stards where it counts,by exposing just how bad their service is.

My vote goes to ATT/SBC for selling a customer of mine DSL service that is too far away from the DSLAM.
I was troubleshooting an email issue for a customer of mine and noticed that Outlook patches took 90 minutes to download instead of 5 to 10.
Called ATT after discovering issue,they said oh,it's too far from the switches and can't be fixed.
Then why did you sell it to them TWO years ago?

Their reply,we don't know.

Yup,great customer service!

3 replies

by inkling

Sprint:

After moving to North Carolina, my wife signed us both up for two-year contracts with Sprint.

We quickly learned that Sprint only works if we stood in one corner of our house, bouncing up and down on one foot, covering our left eye and singing "We are the World" (which I don't even know the words to_thankfully_so mine never worked).

Didn't work at the office either. I offered my soul to Satan and he just laughed at me (I'm hoping he was laughing at the absurdity of Sprint actually working, not that I am alread too far gone to barter with my soul).

I call Sprint (expecting bad news) to see what my options were. I was told that if I paid ~$300 per line, I could get out of the contract, or I could dupe someone else into taking over the contract (which I wouldn't do to most of my worst enemies).

I worked my way up the chain of command, all the way to the corporate office, to no avail. I even had a Sprint rep in my pocket because he was trying to sell me ~$30,000+ worth of GPS equipment for the company I work for and he couldn't do anything.

I get that I agreed to the two-year contract. What I don't get is how Sprint can hold me to that contract when they aren't providing me the service they claimed to. I mean, that's how it is supposed to work right? I give them money, they provide me with cellular service. If they aren't providing me with anything resembling acceptable cellular service, how can they expect me to continue to pay?

It is now my goal in life to dissuade anyone and everyone from giving Sprint a single dime, ever again.

Compaq:

Good. Friggin. Luck. Trying. To. Find. Someone. ANYONE. That. Speaks. English.

I would regularly go through 5-6 different people before being able to understand a single sentence.

SCREW Compaq.

by dr dij

goto resellerratings.com

find the box labled 'look up a store'
(not the search for product box)

type in your fav online retailer.
see what their average is. '7' of 10 is about minimum a good company should have.
onecall.com and batterybarn.com are close to 10 so it can be done.

Try
dell.com
hp.com
gateway.com

the new york scam camera sellers are in there too, hovering around '2'. Once in a while they ship something to avoid being shut down.

then read just the very disatisfied stories.
these are all people who ordered from these companies and were screwed over.
they are actually fun reading.

lookup stores before you buy online.
share your store if not on there.

by neon samurai

Monthly payments where going great on my Clearnet cellphone contract until a payment got forwarded to Clearnet West instead of Clearnet East (as far as i can figure). For some reason, Clearnet customer accounts recievable can't call Clearnet accounting in vancouver and say; "yeah, this account was too go to us, how do we fix this and keep a happy customer?"

Three months of phone calls to Clearnet and visits to my local bank and neither could identify the problem. When I finally arrived to the bank with an inch thick stack of account prints and papers, someone realized the error; but not fix it.

After having the bank reverse the payment and notifying Clearnet of the error and that it was being fixed, recieved a less than pleasent phone call from a collection agency. Clearnet felt that it was better customer service to be aware of the accounting issue but still sell my outstanding monthly payments (payments stopped until the error was found) to a collection agency.

Telus baught my bad will when they baught Clearnet and saved it from financial death.

This discussion is closed to new replies.