donaldayers-marsh

Sometimes we IT pros don’t “get it” from the users’ perspective. Learn to gain a better understanding of your users’ experiences and the impact of negative attitudes toward them. Then find some suggestions to ease tension and open communication lines.

Both large and small IT shops can benefit from using a call level plan to improve staff productivity and user satisfaction. To help you create such a plan, we’ve developed a sample call level chart that you can download and customize.