This is what a ticket looks like in Help Desk Software. At least here you will have all of the information you need to know what problem(s) the end user is having. During the creation of the ticket, the end user can also attach files (which would be available for download here).
For a full review of Help Desk Software, check out the TechRepublic Product Spotlight Blog.
Image created by Jack Wallen for TechRepublic.
Spotlight: Help Desk Software from Help Desk Reloaded
by Jack Wallen | June 22, 2010, 12:41pm PDT | Image 6 of 6
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About Jack Wallen
A writer for over 12 years, Jack's primary focus is on the Linux operating system and its effects on the open source and non-open source communities.
