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Spotlight: KACE Networks KBOX 1100 Systems Management Appliance

by Erik Eckel  |  September 4, 2009, 8:00am PDT  |  Image 12 of 13

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KBOX Help Desk Support

The KBOX Systems Management Appliance includes help desk ticketing functionality. Using this Tickets console, enterprise technology staff can leverage the KBOX's enterprise-wide visibility to track issues, manage support tickets and assign priorities to help desk requests.

Images by Erik Eckel for TechRepublic

KBOX Help Desk Support - Image 12 of 13

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Erik Eckel

About Erik Eckel

Erik Eckel owns and operates two technology companies.

Erik Eckel

Erik Eckel
Erik Eckel owns and operates two technology companies. As a managing partner with Louisville Geek, he works daily as an IT consultant to assist small businesses in overcoming technology challenges and maximizing IT investments. He is also president of Eckel Media Corp., a communications company specializing in public relations and technical authoring projects.

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