A sample of an open ticket in the system is pictured. In the lower section of this page (not shown) you can assign and close tickets, post replies, add internal notes, and more.
For a full review of osTicket, check out the TechRepublic Product Spotlight Blog.
Image created by Jack Wallen for TechRepublic.
You can add as many departments as you need. The default departments support and billing, will suit most smaller companies. As your company grows, you can help it grow by adding more departments.
For a full review of osTicket, check out the TechRepublic Product Spotlight Blog.
Image created by Jack Wallen for TechRepublic.
Not only can clients submit tickets via email, they can also submit from a user-friendly Web-based submission form.
For a full review of osTicket, check out the TechRepublic Product Spotlight Blog.
Image created by Jack Wallen for TechRepublic.
One very handy feature is the templates. Here you can craft canned replies that can include various embedded fields (such as ticket number and addresses).
For a full review of osTicket, check out the TechRepublic Product Spotlight Blog.
Image created by Jack Wallen for TechRepublic.
Here you can see what the ticket listings look like. What you don’t see is a feature many help desks do not have. From osTicket a client can log in and see all of their submitted tickets. This allows your users to track the
For a full review of osTicket, check out the TechRepublic Product Spotlight Blog.
Image created by Jack Wallen for TechRepublic.status of their requests.
Jack Wallen is an award-winning writer for TechRepublic, The New Stack, and Linux New Media. He's covered a variety of topics for over twenty years and is an avid promoter of open source. For more news about Jack Wallen, visit his website jackwallen.com.
