Citrix Online

Displaying 1-40 of 212 results

  • Webcasts // Jan 2015

    On-demand Webcast: 5 Soft Skills for Customer Support

    Brilliant troubleshooting isn’t nearly enough to make tech support successful. You can fix every bug, solve every problem and still have unhappy clients. More than just the technology, you need to support the people. “Great support requires a blend of technical and soft skills. To be great at it,...

    Sponsored By Citrix Online

  • Webcasts // Feb 2015

    On-demand Webcast: How to Succeed Under Pressure for High-Performance - Sales Succeeding Under Pressure

    Selling is not easy, especially under pressure. Pressure changes how the brain functions; it diminishes our ability to think, make decisions and connect with others. That’s why the ability to manage pressure is one of the things that sets high-performing sales people and sales leaders apart. And it’s one of...

    Provided By Citrix Online

  • Webcasts // Jan 2015

    On-Demand Webcast: Leading Innovation: How to Jumpstart Your Organization's Growth Engine

    Productivity is no longer enough. Today, growth means pushing strategic innovation initiatives across the enterprise – to everyone, everywhere, every day. Join Jeff DeGraff, professor of management and organizations at the University of Michigan’s Ross School of Business, as he presents a simple approach for leaders to recognize, develop...

    Provided By Citrix Online

  • Webcasts // Dec 2014

    On-Demand Webcast: Social Media Customer Service: How to Deal with It. How to Take Advantage of It.

    Once upon a time, a happy customer would tell six of his friends about your company. And an unhappy customer would tell eight, maybe 12 of his friends about your company. Then, along came social media. With the click of a button, complimentary shout-outs and scathing complaints alike could reach...

    Provided By Citrix Online

  • Webcasts // Nov 2014

    On-demand Webcast: Empowering Clinicians with Easy Access to Clinical Workspaces

    Mobile clinicians demand instant, convenient and simple ways to access patient records, prescribe medicine or dictate notes as they roam across locations, devices and networks. How do you address their needs and protect patient data, support ongoing business changes and deliver measurable savings? In this webinar, hear how Franciscan Missionaries...

    Provided By Citrix Online

  • White Papers // Oct 2014

    10 Essentials for Secure EMM

    With enhanced mobility and work flexibility comes increased information security risk. Explore the security implications and capabilities of the major mobile OS platforms and learn more about best practices to fortify security while supporting new levels of productivity.

    Provided By Citrix Online

  • White Papers // Oct 2014

    The Forrester WaveTM: Enterprise Mobile Management, Q3 2014

    In this Q3-2014 report, Forrester evaluates the 15 most significant EMM providers and details how each vendor fulfills the 27 evaluation criteria points.

    Provided By Citrix Online

  • White Papers // Oct 2014

    How Four Citrix Customers Solved the Enterprise Mobility Challenge

    Organizations must empower people to be productive anywhere, from any device, while fortifying information security. A complete enterprise mobility management (EMM) solution addresses apps and devices and keeps company data safe. Find out how customers across diverse industries put EMM to work.

    Provided By Citrix Online

  • White Papers // Oct 2014

    Best Practices in Choosing, Implementing and Using MDM and EMM.

    Mobility and security specialists are carefully considering enterprise mobility management solutions. In this report Gartner takes a look at best practices for evaluating and selecting an EMM solution.

    Provided By Citrix Online

  • White Papers // Oct 2014

    Enterprise Mobility Management at Your Own Pace: A Three-Phase Approach

    This white paper presents a three-phase plan for mobile empowerment, management and security using the Citrix XenMobile EMM platform. Such a strategy breaks down the process of empowering employees with the benefits of mobility and managing and securing the environment into stages that organizations can tackle at their own pace.

    Provided By Citrix Online

  • White Papers // Oct 2014

    Eight Steps to Fill the Enterprise Mobile Application Gap

    While personal mobile devices are flooding the workplace, equally challenging is the influx of consumer-grade mobile apps, and people expect to use both for business. We call this the “enterprise app gap” and you need to know about the risks it brings to your organization. Download the white paper now.

    Provided By Citrix Online

  • White Papers // Oct 2014

    Move beyond MDM with the leader in EFSS and EMM

    The enterprise mobility landscape has rapidly evolved beyond mobile device management (MDM) to enterprise mobility management (EMM). Now, mobile workspaces and end-user computing are receiving much of the attention as companies explore how a mobile enterprise can take competitive advantage to new levels. During this webinar we’ll discuss what’s next...

    Provided By Citrix Online

  • Webcasts // Oct 2014

    Live Webcast: From Silence to Brilliance: How to Kick Off a Compelling Presentation

    Join us for this LIVE event! Tuesday, November, 11 2014 11 AM (PST) / 2 PM (EST) Grab attention from the get-go. Lights! Camera! Crickets? Don't let the deafening silence of a disengaged audience derail your presentation. Join this webinar with Stanford Graduate School of Business educator and coach...

    Provided By Citrix Online

  • Webcasts // Oct 2014

    Live Webcast: 5 Power Skills to Boost Your Personal Influence

    Join us for this LIVE event! Tuesday, October 28, 2014 10 AM (PDT) / 1 PM (EDT) How much influence do you have in your organization? Wish you had more? Leaders need to be able to gain support for their ideas and to push them through their organizations. And...

    Provided By Citrix Online

  • White Papers // Sep 2014

    Comprehensive Enterprise Mobile Management for iOS 8

    The new iOS 8 release includes new features to facilitate device and application management but a third-party enterprise mobility management platform is still necessary for enterprises to gain full control over all their mobile devices and to capitalize on productivity features that enable workflow integration among apps. This white paper...

    Provided By Citrix Online

  • Webcasts // Sep 2014

    Live Webcast: Surviving Workplace Zombies

    Join us for this LIVE event! Tuesday, October 7, 2014 10 AM (PDT) / 1 PM (EDT) No doubt you’ve seen them. Office zombies. The mindless, slow, de-motivated, disconnected people who try to drag you down to their level. In some workplaces they are rare while in others they swarm...

    Provided By Citrix Online

  • White Papers // Sep 2014

    10 Essential Elements for a Secure Mobility Strategy

    With enhanced mobility and work flexibility comes increased information security risk. Explore the security implications and capabilities of the major mobile OS platforms and learn more about best practices to fortify security while supporting new levels of productivity.

    Provided By Citrix Online

  • White Papers // Sep 2014

    Best Practices in Choosing, Implementing and Using MDM and EMM

    Mobility and security specialists are carefully considering enterprise mobility management solutions. This Garner report takes a look at best practices for evaluating and selecting an EMM solution.

    Provided By Citrix Online

  • White Papers // Sep 2014

    Mobile Application Management with Citrix XenMobile

    Mobility is a critical IT initiative in companies of all sizes because it is an unprecedented opportunity to increase business efficiency and competitive advantage. Beyond device management, mobile application and data management are key to achieving these benefits.

    Provided By Citrix Online

  • White Papers // Sep 2014

    Managing the BlackBerry Transition

    The BlackBerry enterprise mobile solution always included a powerful management and security platform for its devices. As you transition to multiple mobile platforms, you face a host of security and management challenges Discover how to address those challenges with Citrix XenMobile.

    Provided By Citrix Online

  • Webcasts // Sep 2014

    Live Webcast: Mastering Difficult Conversations: Tips and Tools from a Former FBI Hostage Negotiation Trainer

    Join us for this LIVE event! Thursday, October 2, 2014 10 AM (PDT) / 1 PM (EDT) Nobody likes to deliver bad news, discuss a sensitive subject or talk about a project or meeting that's gone wrong. The mere thought of these conversations can fill you with anxiety and distract...

    Provided By Citrix Online

  • Webcasts // Sep 2014

    On-demand Webcast: Mastering the Virtual Sales Pitch

    Making an online presentation has its unique challenges — but there are also countless opportunities for today’s savvy sales professional. Join Tim Wackel as he shares ideas on how to grow your sales (without growing your frequent flyer account). Attend this on-demand webinar to learn how to: Plan and...

    Provided By Citrix Online

  • Webcasts // Jul 2014

    Live Webcast: The Significance of Story in Powerful Presentations

    Join us for this LIVE event! Wednesday, September 10, 2014 11 AM (PDT) / 2 PM (EDT) Speaker:Kelly Loosli, Animation Producer and Co-Creator of the Internationally Recognized Animation Program at Brigham Young University. There’s no denying the power of a good story. Our fascination with storytelling fuels the fire of...

    Provided By Citrix Online

  • Live Event // Jul 2014

    Live Webcast: The Future of Meetings

    Join us for this LIVE event! Thursday, August 7, 2014 10 AM (PDT) / 1 PM (EDT) Let’s face it -- your meetings have likely gone a bit out of control. With more time allocated for gathering than for actual work, companies of all shapes and sizes are suffering from...

    Provided By Citrix Online

  • Webcasts // Jun 2014

    Webcast: 5 Soft Skills for Customer Support

    Join us for this LIVE event! Wednesday, July 16th 10:00 AM PDT / 1:00 PM EDT Brilliant troubleshooting isn’t nearly enough to make tech support successful. You can fix every bug, solve every problem and still have unhappy clients. More than just the technology, you need to support the...

    Provided By Citrix Online

  • Webcasts // May 2014

    Predictable Revenue: Turn Your Business Into A Sales Machine With The $100 Million Best Practices Of Salesforce.com

    Join us for this LIVE event! Wednesday, June 18th 10:00 AM PDT / 1:00 PM EDT Hosted by Aaron Ross, best-selling author of Predictable Revenue: Turn Your Business Into A Sales Machine With The $100 Million Best Practices Of Salesforce.com. Aaron and his team are helping companies triple their...

    Provided By Citrix Online

  • Webcasts // May 2014

    On-demand Webcast: Internet of Everything: What it is and why it matters to IT

    By 2018, it’s projected that 9 billion devices will be connected to the “Internet of Things.” To top it off, many analysts argue that the web will encompass more than just devices, evolving into an “Internet of Everything". But what are these networks really? And more importantly, what do...

    Provided By Citrix Online

  • White Papers // May 2014

    Living with BYOD in Your Organization

    Explore the benefits and risks of BYODA and how to effectively manage BYODA within your organization. Download the White Paper to learn about the 5 key factors about BYOD and BYOA as well as some essentials steps in effectively managing your device and how to protect your organization.

    Provided By Citrix Online

  • White Papers // May 2014

    Successfully Supporting the Mobile Knowledge Worker

    Learn six tactics for delivering valued services and support to the fast-growing group of mobile knowledge workers. Download to learn how to develop and support policy, how to communicate and collaborate with stakeholders and why you should adopt the "new IT everything" attitude plus much more!

    Provided By Citrix Online

  • White Papers // May 2014

    How to advance your IT career in 1 simple step

    Discover the one strategic thing you need to do to advance your IT career. Download to learn how to become everyone's go to geek, why you should focused on others and 3 suggestions to flat out ignore in your career.

    Provided By Citrix Online

  • Webcasts // Apr 2014

    Live Event: Who’s Holding You Hostage? Tips from a Former FBI Negotiation Trainer on How to Get Through to Anyone

    Join us for this LIVE event! Wednesday, May 21st 11:00 AM PDT / 2:00 PM EDT The first make-or-break step in persuading anyone to do anything is getting them to hear you out. But one of the most effective ways to make that happen is to start listening to...

    Provided By Citrix Online

  • Webcasts // Apr 2014

    Live Webcast: Who’s Holding You Hostage? Tips from a Former FBI Negotiation Trainer on How to Get Through to Anyone

    Join us for this LIVE event! Wednesday, May 21st 11:00 AM PDT / 2:00 PM EDT The first make-or-break step in persuading anyone to do anything is getting them to hear you out. But one of the most effective ways to make that happen is to start listening to...

    Provided By Citrix Online

  • Webcasts // Mar 2014

    Live Webcast: Moments of Magic in Customer Service

    Join us for this LIVE event! Thursday, April 24th 10:00 AM PDT / 1:00 PM EDT There’s a big difference between satisfied customers and loyal customers. Satisfactory is a rating, while loyalty is an emotion. The goal is to deliver a customer service experience that gives people a...

    Provided By Citrix Online

  • Webcasts // Mar 2014

    5 Conversations You Need to Have with Your Employees

    Join us for this LIVE event! Tuesday, April 15th 10:00 AM PDT / 1:00 PM EDT Most employee engagement issues can be solved through better communication between managers and staff. Yet many managers don’t know when to talk, what to talk about or even how to do it right....

    Provided By Citrix Online

  • Webcasts // Jan 2014

    Live Webcast - The Overnight Expert: Mastering the Art of Agile Learning

    Join us for this LIVE event! Tuesday, January 14th 11:00 AM PDT / 2:00 PM EDT Getting up to speed quickly is an imperative today. Whether you’re starting a new job or a new project, you’re expected to reach proficiency in record time. But becoming an overnight expert is...

    Provided By Citrix Online

  • Webcasts // Jan 2014

    Live Webcast - Guarantee Growth: Leveraging Neuroscience for Predictable Revenue, Passionate Teams & Profitable Growth

    Join us for this LIVE event! Thursday, February 13th 9:00 AM PDT / 12:00 PM EDT Are you consistently growing revenues and profits each year? Are your team members highly efficient, energized and emotionally engaged? Are your salespeople able to accurately predict their performance? In today’s highly competitive...

    Provided By Citrix Online

  • Webcasts // Jan 2014

    Live Webcast - Wakeup Call: A survival guide for the changing face of customer service

    Join us for this LIVE event! Thursday, February 13th 10:00 AM PDT / 1:00 PM EDT Almost everything you know about customer service is wrong ‒ or will be soon. Soon, very soon, Gen Y consumers (the famed Millennials) will hit service providers with a force larger than...

    Provided By Citrix Online

  • Live Event // Dec 2013

    Live Webcast: This Year's Must-Have Gadgets for Techies

    Join us for this LIVE event! Thursday, Dec 12th 10:00 AM PT / 1:00 PM ET What gadgets are on your wish list for this year’s gift-giving extravaganza? The Xbox One? iPad Air? Nexus 7? With all the stunning new tech toys, it can be tough even for IT...

    Provided By Citrix Online

  • White Papers // Nov 2013

    How to benchmark your service desk

    All service desks want to know how good they are. But to find out they compare their performance measures to those of the industry. They simply put too much stock in industry-wide benchmarks without an appreciation of all the variables used to construct them. Instead of misleading measures that compare...

    Provided By Citrix Online

  • White Papers // Nov 2013

    Benchmarking Your Service Desk

    All service desks want to know how good they are. But to find out they compare their performance measures to those of the industry. They simply put too much stock in industry-wide benchmarks without an appreciation of all the variables used to construct them. Instead of misleading measures that compare...

    Provided By Citrix Online

  • Webcasts // Jan 2015

    On-demand Webcast: 5 Soft Skills for Customer Support

    Brilliant troubleshooting isn’t nearly enough to make tech support successful. You can fix every bug, solve every problem and still have unhappy clients. More than just the technology, you need to support the people. “Great support requires a blend of technical and soft skills. To be great at it,...

    Sponsored By Citrix Online

  • White Papers // Jun 2005

    Forrester Research Report: Thirty-One Best Practices for the Service Desk

    According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. This startling revelation might lead some to point at courtesy of staff as the issue. Not so. Instead, areas such as resolving users' requests in a timely...

    Provided By Citrix Online

  • Webcasts // Jan 2008

    Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services

    The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. View this Webinar, featuring Chip Gliedman,...

    Provided By Citrix Online

  • White Papers // Oct 2008

    How to Deliver Superior Professional Services Cost-Effectively

    This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today's economic climate. Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs. Download the Ziff Davis White Paper to...

    Provided By Citrix Online

  • White Papers // Sep 2008

    Driving IT help desk efficiency with customer-centric remote support

    IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.

    Provided By Citrix Online

  • Webcasts // Feb 2009

    How to Make Live Online Training as Interactive and Effective as In-Person Training

    With budgets being slashed and fewer resources at hand, Webinars are an invaluable tool for trainers. Luckily, when done correctly, online training can be as interactive and effective as in-person training sessions. View this on-demand Webinar to hear Roger Courville, founder of the 1080 Group, share best practices for delivering...

    Provided By Citrix Online

  • White Papers // Jan 2011

    Working Smarter and Getting Better Marketing ROI in 2011: How Webinars Generate the Greatest Return

    Webinars have leveled the marketing playing field. Today's SMBs can seriously compete with large companies in market reach and thought leadership, while generating a significant ROI. This new white paper explores how to effectively use webinars to generate leads, nurture client relationships and close more sales.

    Provided By Citrix Online

  • White Papers // Jul 2010

    How to Create and Run a Winning Webinar Series eGuide

    A successful marketing Webinar series can educate your prospects on your company's uniqueness, create a competitive advantage, dramatically increase lead flow, and drive sales."" This new eGuide outlines best practices for creating and delivering a successful Webinar series that gives your organization a solid competitive edge.

    Provided By Citrix Online

  • White Papers // Jan 2010

    Generate Leads with Social Media Strategy: 6 Steps to Fill Up Sales Funnel

    There's definitely a science to leveraging social media for lead generation. In fact, with the right strategy, social media's impact on your lead gen efforts can be downright powerful. In this new white paper, MarketingSherpa explores how BreakingPoint, a cyber security company, successfully implemented a six-step web and social...

    Provided By Citrix Online

  • White Papers // Jan 2011

    The New Formula for Generating High Quality Leads in 2011

    More is not always better. That's why marketers are shifting lead-gen efforts from quantity to quality. But how do you target and engage the best prospects so that fewer leads pack a punch? This DemandGen eBook explores the strategies, tactics and tools that leading BtoB marketers are using to...

    Provided By Citrix Online

  • White Papers // Jan 2011

    Optimize a Lead Nurturing Campaign: 5 Steps to Boost Conversation and Warm a Cold List

    Like any relationship, leads need nurturing. But what if your prospect list has grown cold? Is it too late to revive it? This MarketingSherpa white paper explores how to optimize your lead nurturing campaign with five steps to boost conversions and includes a case study that reveals how one...

    Provided By Citrix Online

  • White Papers // Jan 2011

    How to Become an Innovative Sales Manager in Four Virtual Steps

    This SellingPower white paper explores four strategic ways sales managers can win by leveraging virtual tools for internal team collaboration, client presentations, training and more.

    Provided By Citrix Online

  • White Papers // Jan 2011

    5-Minute Sales Meetings

    This new one-pager by sales strategist and author Jill Konrath explores four essential steps to creating an irresistible five-minute sales meeting.

    Provided By Citrix Online

  • White Papers // Jan 2011

    7 Hot Email Prospecting Tips

    This one-pager by Jill Konrath, sales strategist and author, outlines seven essential guidelines that will increase your email prospecting success.

    Provided By Citrix Online

  • White Papers // Jan 2011

    The Ultimate Guide to Email Prospecting

    This new eBook by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue the conversation.

    Provided By Citrix Online

  • White Papers // Jan 2011

    Next Level Service Desk Strategies

    Service Desks today are facing unprecedented challenges. They must support an ever-increasing array of devices and adapt to people's work habits and lifestyles by offering novel channels of support and increased hours. Download this eGuide from the Service Desk Institute and learn how your Service Desk can get a...

    Provided By Citrix Online

  • White Papers // Jul 2011

    Six Solutions for What's Keeping Support Executives up at Night

    The challenges of today's service and support environment just might be keeping you awake at night. The expectations are great and the daily demands relentless. But there's hope. "By moving away from the current break/fix technical support model and providing a value-added customer experience, organizations can gain a significant...

    Provided By Citrix Online

  • White Papers // Jul 2011

    2011 State of the Industry: Six Trends Every Support Organization Must Know

    Want to take a look under the hood of today's support organizations? SupportIndustry.com recently surveyed nearly 500 organizations about their support infrastructure and the tools and processes driving their support initiatives. "2011 is a turning point for cloud architecture in support." This new white paper explores the results...

    Provided By Citrix Online

  • White Papers // May 2010

    Leveraging A Remote Support Platform to Create a Service Dashboard

    Customer support is arguably the most metrics-driven department in most companies. But without a consolidated view - or dashboard - of all critical metrics, there's no clear, quick view of an organization's health nor early detection of problems before customers or profit margins are impacted. "By having the right...

    Provided By Citrix Online

  • White Papers // Nov 2010

    Developing A True Multi-Channel Contact Center

    The multi-channel service center is coming! Everyone in the service and contact center sector knows it. Customer support organizations have evolved from call centers to contact centers (phone and email) to now being truly multi-channel with up to 15 different customer touch points. But how do you develop...

    Provided By Citrix Online

  • White Papers // Jul 2011

    Recruit and Build the Right Team for Your Service Desk

    Your people are your most valuable asset. "To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process." This new Service Desk Institute white paper explores strategies for recognizing the best candidates for your service desk dream team and how...

    Provided By Citrix Online

  • Presentations // Oct 2009

    Web Conferencing for Better Collaboration and Reduced Travel

    "Tell me and I'll forget. Show me and I might remember. Involve me and I'll understand." Hear Robert P. Mahowald, IDC research

    Provided By Citrix Online

  • White Papers // Oct 2009

    Selling Smarter in 2009 and Beyond with Remote Selling

    Discover how to increase sales efficiency and productivity with fewer resources. This new IDC executive brief explores the use of Web conferencing to facilitate the sales process. From customer prospecting to retention, online meetings can enable instant product demos, ad hoc contract collaboration, product training and much more.

    Provided By Citrix Online

  • Resource Center // Oct 2009

    5 Essential Strategies for Making the Right First Impression

    It's no easy task securing the full attention of decision makers, even for just a few minutes. This new eBook identifies 5 essential strategies for creating highly effective initial meetings that ultimately lead to sales success.

    Provided By Citrix Online

  • White Papers // Oct 2009

    Optimizing Sales Messaging: The Impact of What You Say on Sales Performace

    Is what you say as important as what you sell? Download the CSO Insights research report to view the results of their recent survey and find out how creating the right sales messages can directly affect your ROI.

    Provided By Citrix Online

  • White Papers // Oct 2009

    IT's Critical Role in Enabling Mobile Work

    Citrix Online teamed up with Work Design Collaborative to explore how businesses are responding to the growing demand for mobility. And the results may surprise you.

    Provided By Citrix Online

  • White Papers // Sep 2009

    The Best of Both Worlds: How to Effectively Leverage Social Media

    Terms like Facebook, Twitter, wikis and blogs are a recent addition to mainstream vocabulary. And now it seems like everyone is fluent in the language of social media - including your prospects and customers. This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively...

    Provided By Citrix Online

  • White Papers // Sep 2009

    How to Market and Sell Services with Webinars

    Let's face it: Marketing budgets are not growing by leaps and bounds. Instead, services marketers are honing their budget-stretching skills. There is, however, one cost-effective strategy that marketers are increasingly exploiting to reach prospects and deliver more qualified leads to sales: Webinars. This new Quantum Leap Marketing white paper...

    Provided By Citrix Online

  • White Papers // Oct 2009

    9 Management Practices for Exceptional Webinars

    Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar results. This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars...

    Provided By Citrix Online

  • White Papers // Oct 2009

    Top 10 Strategies for Managers of Mobile Workers

    By 2011, the mobile workforce in the U.S. is expected to reach 120.1 million people. Embracing this trend is more of a question of "how" rather than "if": How will you measure, manage and build relationships with increasingly distributed teams and workers? Download the white paper to learn how...

    Provided By Citrix Online

  • White Papers // Oct 2009

    People + Processes + Technology: Creating a Winning Formula for Customer Support

    This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.

    Provided By Citrix Online

  • White Papers // Oct 2009

    Ziff Davis Research: Supporting Employees Anytime, Anywhere

    This white paper takes an in-depth look at the challenges of supporting today's workforce and how Software-as-a-Service (SaaS) enables IT to provide secure, effective remote support - anytime and anywhere.

    Provided By Citrix Online

  • White Papers // Oct 2009

    Applying Remote Support Technology for Maximum Impact

    This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.

    Provided By Citrix Online

  • White Papers // Oct 2009

    3 Strategies for Reducing IT Support Costs

    As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is not recommended. Now is the time to strategically trim and strengthen for success. This IDC White Paper explores 3 tangible...

    Provided By Citrix Online

  • White Papers // Oct 2009

    Forrester Strategies for Assessing IT Business Satisfaction

    If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new Forrester Research white paper explores the importance of assessing IT business satisfaction. It includes best practices recommendations, survey templates and...

    Provided By Citrix Online

  • White Papers // Nov 2009

    Support Strategies: Customer Experience Management

    Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point. This smith+co white paper explores the importance of the...

    Provided By Citrix Online

  • White Papers // Nov 2009

    Best Practices for Translating Customer Satisfaction into Revenue

    Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research...

    Provided By Citrix Online

  • Webcasts // Apr 2010

    The ROI of Marketing Events: How to Get the Most from Your Marketing Budget

    Do you know your numbers? If getting more high-quality leads from your marketing events spend is a top priority, then it pays to know the return on investment of your marketing events tactics. View this on-demand Webinar with Bob Hanson of Quantum Leap Marketing and Michael Osterman of Osterman...

    Provided By Citrix Online

  • Webcasts // Apr 2010

    SMB Super Powers - How to Succeed in 2010

    Even as the clouds begin to lift from the U.S. economy, marketing departments find themselves still asked to accomplish more with budgets frozen and headcounts static. In addition to managing traditional channels, marketers face the added pressure of harnessing the powers of new, low-cost, consumer-centered social technologies ? often with...

    Provided By Citrix Online

  • Webcasts // Apr 2010

    Honing Your Webinar Presentation Skills: The Latest in Professional Development

    Presenting has always been a critical business skill. But with Webinars there's an added twist - you can't see your audience members, and they can't see you. So how do you get and keep their attention? During this Webinar Roger Courville, Webinar expert, researcher and author of the new...

    Provided By Citrix Online