A friend had a “Personal Security is in Danger” come up on her screen.

“Active infection found.” Trojan Desktop Blocker.cd was advertised with a PO# of 303464-ip. It mentioned being a spyware agent. Then “Trojan Downloader.Agent.OSQ.”
She cannot access her email, her desktop is gone, Norton Utilities didn’t recognize this. She cannot go to a restore point. She can’t update Windows security. She cannot access the internet. She has Vista. She was on Facbook at the time. Do you have any advice for her? Her computer is being held hostage until she buys this product! Thanks!