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All toolbars missing from Word

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10 replies

by jdrennenjr 1 view

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I have a machine on our network with Office 2000 installed. For some unknown reason all of the toolbars, including the "file", "edit", "view" etc dropdown menus are missing in Word and Word ONLY. I've uninstalled and reinstalled Office twice with the same results. As far as I know Excel, Access and PowerPoint are fine. Any ideas?

10 replies

by voldar

Try this:

1.
With Word closed, rename Normal.dot to some other name.

2.
Go back into Word, and a ?virgin? copy of normal.dot will be created.

3.
When you quit Word and are asked whether you would like to save changes to Normal.dot, select Yes.

Note: This method resets all your menus, toolbars, and styles to their original state, and also doesn't retain any macros you may have stored in Normal.dot (although the styles, macros and custom toolbars can be copied over using the Organizer).

Or simply copy another normal.dot from another computer.
Again, this may or may not be the result you want to achieve

by voldar

There is also a "brute" option to do. Uninstall the Office. Use regedit and delete all entries regarding MSOffice (lookup for MSOffice). There are a lot (I did that once, and it taken me some 30 minutes to erase all). And then, restart your computer and install the Office back. Even if you uninstall it, it is not enough from my experience. You should remove every entries left in the registry also. Before changing the registry, export them, to have a backup just in case. And erase also the folder from Program Files >> Microsoft Office. Good luck!

by jdrennenjr

I've played with the registry before following Microsoft instructions to a tee, I've never had much luck at it. This machine holds tons of company info and I don't have access to it to do a complete and full backup in case anything I do wipes it out. I'll stay away from editing EVERY MS Office entry out of the registry unless absolutely, positively necessary. Thanks again though, I do appreciate the time taken to help out!

by jdrennenjr

Thanks for taking the time to answer my question vladolar, unfortunately it didn't work.

by dklippert

You could be in full screen view. Try hitting Esc
Then try Alt+V+T to see a list of tool bars
Try Alt+V+N to see Normal view

by jdrennenjr

Again, thanks for taking the time to try and help me out. These seem to be keyboard shortcuts for a properly working Word application, which I do not have. It was worth a shot though and I tried it, but no success.

by jdrennenjr

Checked the registry and the entry wasn't there to remove. I don't believe the machine was ever infected and has actually been showing the symptoms for some time before this virus was discovered. Ran the virus update and scanned the machine anyway...again, no luck. Thanks for your suggestion.

by jdrennenjr

Well everyone, it looks as if there is no cure for this mess. I've tried every "fix" I could find researching and NOTHING has worked. Looks like I'll be wiping out the machine and re installing the OS and applications. Maybe I'll give wiping out everything in the MS Office registry settings first to see what happens...I'm going to rebuild it anyway, right?

Thanks again for all of you suggestions.

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