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Anonymous logon - print server hang

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6 replies

by swlovett

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I have a print server with several printers on it. Occasionally, a print job will get 'hung' in the spool and has to be cancelled in order to let other jobs print. When we cancel it, the owner shows as 'Anonymous Logon.' We usually know who the print job belongs to and they are logged on as their valid userid. A resubmit goes fines. Somehow, the real owner of the print job gets lost and replaced with anonymous, which probably has a lot to do with the hang. The event log logs errors concerning that a temp file could not be opened - probably because of the lack of permissions of an anonymous user.

Anybody seen this before or have any ideas how to track it down?

System notes: All servers and clients are NT 4.0. The servers are at SP6a. The print server uses JetAdmin software. The printers are primarily HP4's.

TIA,
Steve

6 replies

by jclaverie

You use the Spool service and the default location (%SystemRoot%/system32/Spool/printers)?
Have you got enough space on your disk ?
The temp file could create by the spool but without space it's impossible ?

by swlovett

First thing we checked was space. The only jobs that have trouble are those whose owner is 'anonymous login.' Thanks anyway.
Steve

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