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Application get closed

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by singh_surjit

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On working in wordpad or word 2000 when using bold button application get closed. I checked for virus
and loaded service pack 4. I reinstalled office but problem still there any solution.

21 replies

by oz_media

Sounds like a very perplexing problem but I see no definitive answer yet.

QUESTION: In MS WORD, can you select FORMAT>FONT and choose Bold type without it crashing?
If YES, see answer A
If NO, see answer B

A)The problem seems to be related to the button's code being corrupted.
You can run a Word daignostic startup that will check for a corrupted value in the DATA key.

Click START>RUN and type 'winword.exe /a' [without the quotes] (You may need to specify the full path although you probably won't.)

If the DATA key holds the corrupted toolbar code, and it is corrupted bad enough, it will trigger office repair and reset the default options.

Answer B
Because it is common to both Wordpad AND MSWord, this tells me that it is not a problem with the application itself. Both programs are probably fine. There MAY however be a corrupted toolbar file but I'd look to the obvious first.

The problem seems to be within the system executing the BOLD TYPE function call itself, so I would recommend running System File Checker (if available, you didn't mention what operating system you are using) by typing 'SFC.EXE' (without the quotations into the command prompt (START>RUN).

This will replace any altered or damaged system files, either from the partition on your hard drive or the systems install CD.

If you still have problems and can offer more details, such as the operating system, please post back your comments.

Best of luck,
OM

by singh_surjit

executed sfc/scannow it ask for windows 2000 cd
But problem still there.

Infact now when i open wordpad after about 10 seconds application get closed.

by singh_surjit

I executed sfc/scannow it ask for windows 2000 cd
But problem still there.

Infact now when i open wordpad after about 10 seconds application get closed.

by dklippert

Have you tried deleting/renaming Normal.dot
Delete temp Word files. They start with a tilde (~).
You are usually safe deleting:
~?*.*
Wordpad is Word 6.0

by singh_surjit

I deleted temp files but problem still there in fact i reinstalled office 2000. In fact application get closed when i
select any bold ,italic,underline button. And even if i select test through keyboard. Strange.

by curacao_dejavu

do you have office 2000 sp3 installed ?

Leopold

does that happen only with the bold button, and not italic and underlined ?

by singh_surjit

I deleted temp files but problem still there in fact i reinstalled office 2000. In fact application get closed when i
select any bold ,italic,underline button. And even if i select text through keyboard. And wordpad get close after about 10 seconds Strange.

by oz_media

I think you may want to folllow DKlippert's suggestion of deleting Normal.dot I thought that running wordpad.exe/a would replace that if corrupted but it may not have.

I don't know if the file is common to wordpad as welll as MSWord but you never know I guess?!

Have you tried just running WIN2000 setup again?
Perhaps reinstalling your Office SP's will help.

by singh_surjit

I deleted temp files but problem still there in fact i reinstalled office 2000. In fact application get closed when i
select any bold ,italic,underline button. And even if i select text through keyboard. And wordpad get close after about 10 seconds Strange.

by mark

Sounds like a macro in your default template. Search for the file Normal.Dot and delete all that you find. The software will create a generic one when it starts up and doesn't find it. You may also want to locate all the temp files at the same location or look for them under Documents and Settings. Delete all you find. It should then work correctly.

by singh_surjit

I deleted but problem still there
I deleted temp files but problem still there in fact i reinstalled office 2000. In fact application get closed when i
select any bold ,italic,underline button. And even if i select text through keyboard. And wordpad get close after about 10 seconds Strange.

by singh_surjit

Let me put to you very clearly it is windows 2000 advanced server with sp4. When i start worpad,word 2000 after about 5 seconds get closed and strangely it happening with wordpad, word 2000 only When i work in excel 2000 and click anything in
standard tool bar execl get closed. But not with powerpoint
I applied http://support.microsoft.com/?kbid=257593
http://support.microsoft.com/?kbid=224432
http://support.microsoft.com/?kbid=236592

Deleted all temp files
deleted normal.dot
reinsatlled office 2000
applied sp4

But problem is same i think some OS file might be dll which
contains function common for these applications worpad,execl winword had got corrupted , I am not sure any idea from your people and i can't reinstalled os which is a last resort.

by singh_surjit

Let me put to you very clearly it is windows 2000 advanced server with sp4. When i start worpad,word 2000 after about 5 seconds get closed and strangely it happening with wordpad, word 2000 only When i work in excel 2000 and click anything in
standard tool bar excel get closed. But not with powerpoint as
no problem in powerpoint.
I scanned for virus also but no virus.

I applied http://support.microsoft.com/?kbid=257593
http://support.microsoft.com/?kbid=224432
http://support.microsoft.com/?kbid=236592

Deleted all temp files
Deleted normal.dot
Removed previous office 2000 completely
Reinsatlled office 2000
Applied sp4

But problem is same i think some OS file might be dll which
contains function common for these applications worpad,execl winword had got corrupted , I am not sure any idea from your people and i can't reinstalled os which is a last resort.

by oz_media

A friedn of mine works in a MSWord support center, I've sent him email with your question and hope to hear back soon.

When you reinstalled Office. Did you COMPLETELY remove it first or did you just run a repair or reinstall? If the latter, you have probably not overwritten any damaged files. Also, what service pack level ar eyou at now?

With Win2K what service packs are installed?

by singh_surjit

Let me put to you very clearly it is windows 2000 advanced server with sp4. When i start worpad,word 2000 after about 5 seconds get closed and strangely it happening with wordpad, word 2000 only When i work in excel 2000 and click anything in standard tool bar excel get closed. But not with powerpoint as
no problem in powerpoint.
I scanned for virus also but no virus.

I applied http://support.microsoft.com/?kbid=257593
http://support.microsoft.com/?kbid=224432
http://support.microsoft.com/?kbid=236592

Deleted all temp files
Deleted normal.dot
Removed previous office 2000 completely
Reinsatlled office 2000
Applied sp4

But problem is same i think some OS file might be dll which
contains function common for these applications worpad,execl winword had got corrupted , I am not sure any idea from your people and i can't reinstalled os which is a last resort.

by dan_hammock

Could be caused by corrupt print driver. Try reloading the printer drivers.

Have you tried logging on with a different account? Could be a corrupt windows profile.

This problem may also be caused by a corrupt font. Backup you PC. Make a copy of all the fonts in the fonts folder (C:\WINNT\FONTS). Delete all the fonts (windows will restore the ones it has to have to run). See if you get the same error. Copy the fonts back from the backup until you identify the cause. If needed, restore the corrupt font from another PC or from the original disk.

OS version and PC specs would help us in isolating your problem.

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