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ArcServe 6.5 @ Exchange 5.5

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by matjaz.demsar

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I use ArcServe 6.5 for backup of my Exchange server and it works fine, but I am faced with a serious problem. For the needs of client I have to set up a bricks level backup of individual mailboxes. At first, a complete bricks level backup was required, but now, since this company is quite big, a partial backup will be performed. There is just one problem: in ArcServe Backup, I cannot expand Bricks Level view to select those mailboxes. I don't know why, but system acts as though as there are no mailboxes, altough this view worked just fine a couple of weeks ago. I saw it work myself. I searched everywhere for answer, but without success. Does anybody else have an idea how to resolve that?

4 replies

by curlergirl

First of all, Arcserve 6.5 is a very old product -Computer Assoc. is now on Arcserve 9.0!! The only reason I even mention this is that there is limited if any troubleshooting help still available from CA on this old version of the product. That said, what I would advise is to completely purge your backup queue folder and recreate your whole queue, then recreate your backup job completely also. To create a new backup queue, you need to:

1. Stop all the Arcserve engines.
2. Browse to the Arcserve folder on your hard drive and you should see a folder with a name something like: 00000001.QSD. Delete this folder.
3. Restart the Arcserve engines. From the Arcserve Server Admin program, re-schedule your database purging job, if you are using this.
4. Recreate your backup job and re-schedule it. If you cannot see the Exchange mailboxes when recreating the job, you need to:

a. Make sure you are using the correct logon user ID and password info - this has to be the Exchange Service Admin account.
b. If it still doesn't work, try uninstalling and reinstalling the Exchange agent software on the Exchange server.

Hope this helps!

by matjaz.demsar

One thing worked for me: I checked the CAI website for latest patches and installed a patch I found in category "Exchange backup agent" for ArcServe 6.5.
Now everything seems fine. Thanks for answering, anyway.

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